IT MES Engineer - Chinese Or English

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As the Vietnam-based MES Engineer, you will serve as a key technical and collaborative bridge between
China MES team and the Vietnam factory. You will work closely with the China IT team to ensure the
stable and efficient operation of the MES system deployed from China at the Vietnam plant. Your role
involves providing frontline operational support, troubleshooting on-site issues, and delivering user
training to support the factory's digital production goals. This position requires excellent cross-cultural
communication skills, technical execution ability, and proactive collaboration.
2. Key Responsibilities
• Frontline MES Operation & Support (Core Responsibility)
o Responsible for daily monitoring, troubleshooting, and timely resolution of MES
system issues at the Vietnam factory to ensure uninterrupted production.
o Serve as the first point of contact for MES-related operational issues and
troubleshooting requests from local users (production, quality, materials, etc.).
o Perform routine maintenance tasks such as system checks, data backups, and access
configuration under the remote guidance of the IT team.
• HQ-Local Collaboration & Execution
o Maintain close communication with the China MES team, regularly participate in
JOB DESCRIPTION
technical meetings, and provide updates on operational status, issue logs, and
improvement needs.
o Accurately understand and execute MES operational standards, procedures, and
upgrade plans defined by HQ to ensure alignment between the Vietnam factory and HQ
standards.
o Assist the HQ team in new feature testing, data collection, and on-site validation at the
Vietnam factory.
• On-site Issue Resolution & Process Optimization
o Work closely on the production floor to quickly identify MES anomalies caused by
operations, network, hardware, or data issues, and coordinate local resources for
resolution.
o Assist in maintaining connectivity and interfaces between MES and other local systems
(e.g., ERP, PLC devices, barcode scanners).
o Support HQ in system integration testing and data exchange validation.
• User Training & Documentation Management
o Conduct system operation training for Vietnam factory users under the guidance of HQ
and develop Vietnamese-language user guides.
o Maintain localized system documentation and a troubleshooting knowledge base to
ensure effective knowledge transfer.
• System Integration & Interface Support
o Assist in maintaining connectivity and interfaces between MES and other local systems
(e.g., ERP, PLC devices, barcode scanners).
o Support HQ in system integration testing and data exchange validation.