IT Operations Engineer

CÔNG TY Cổ Phần Giáo Dục Quốc Tế Việt Úc

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 26/09/2021

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26/08/2021

1. Job Description:

Coordinate activities to ensure deliveries of effective IT Services and compliance with IT policy and security
Support IT IA Manager in establishing the Strategic Plan for Infrastructure & Architecture
Play the role of Project Manager for some kinds of projects under the Infrastructure & Architecture Section
Propose new ideas, initiatives aiming to improve the operation productivity, save cost, reduce risks, and bring benefits to VAS
Ensure the needed control to be installed in the Infrastructure & Architecture system & Devices following to Information Security Policies
Actively participating & contributing to the annual budgeting process and commits to archiving cost targets of the department
Plays the one important role in IT Operational Process to maintain the services matching SLA - Level II Support in IT Service Support Structure
Responsible for day-to-day operations to ensure Services in respective areas shall be available in alignment with SLA which has been agreed with Business Executive
Take ownership of incidents, change requests, problem-solving processes to ensure a high level of service with a proper escalation process in place
Manage activities of the Service Desks in Central Office and Technicians in each campus
Strives for continuous improvement in IT Systems & Processes
Actively participate in the process to ensure DRP and BCP are active in place

2. Requirements:

Initial bachelor's degree in computer science
Experienced in Network administrator at least 2 years
Have experience in Managing the complex Infrastructure system including AD, SAN Storage, Server Room, VoIP, Wi-fi, Virtualization by Hyper-V or VMware, LAN/ WAN, Firewall, Proxy, DMZ, WSUS, DC, PAM, SIEMS, Core switch, Backup...
Have at least one of CCNA/CCNP/MCSE/LPI/ITIL certificates
Knowledge of one cloud platform () is an advantage
Knowledge of the service management principles - ITIL, SLA, Service Catalogue
Very good on basic operational SOP - Incident Management, Change Management, Release Management, Problem Management, Helpdesk, Client Support Structure ...
Have technique and practice for client inquiries, troubleshooting, and problem resolution, and prioritization.
Effective thinking, good communication skills, problem-solving, and teamwork
Good English skill (written and verbal) is highly preferred
Careful, accurate, collaborative
Withstand high pressure

3. Benefits:

Attractive salary package
Annual salary review and bonus based on KPIs and business result
Obligated insurances (HI, SI, UI), 24/24 Accident Insurance, Personal Tax (if any) are covered by VAS
50% discount of tuition for 2 children
Lunch at school and uniform
Team building, yearly staff-outing
Opportunity of internal training or coaching

4. Application packages:

5. How to apply:

Apply online at: [protected info]
Send your documents to our office: HR Division - Vietnam Australia International School - Floor 1, Block 3, 594 Ba Thang Hai, Ward 14, Dist. 10, HCMC

6. Contact point: