IT Service DeskCông Ty Cổ Phần Thời Trang Yody - Chi Nhánh Hải Dương

Nơi làm việc: Hà Nội

Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng, Dịch vụ

Thu nhập: Thương lượng

Hình thức: Toàn thời gian

Ngày đăng: 25/07/2024

Hạn nộp: 25/08/2024

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

Mô tả công việc

1. Customer Support:
- Receive and process customer support requests via phone, email, chat, and other channels
- Diagnose and resolve technical issues related to computers, networks, software, and other IT systems
- Provide guidance and support on the use of company products and services
- Enhance customer satisfaction by providing professional and attentive support
2. System Administration:
- Administer and maintain computer systems, networks, and software
- Create hardware, software, and system documentation
- Monitor and supervise system performance, identify and resolve issues promptly
- Update and install software patches and new software as needed
3. Process Automation:
- Analyze and automate service processes to improve efficiency
- Utilize automation tools to reduce request processing time and increase productivity
- Develop and implement automation solutions that align with company needs
4. Reporting:
- Collect and analyze data related to Service Desk operations
- Prepare regular performance reports, including: number of requests, handling time, customer satisfaction levels, etc
- Propose process and service improvement solutions based on collected data
- Working hours: 8:00 AM to 5:00 PM (Monday through Saturday), with Sundays off.

Yêu cầu

1. Knowledge:
- 3+ years of experience working in IT, with a focus on Service Desk
- Understanding and application of ITIL, ITSM (especially implementation)
- Knowledge of computer system, network, and software administration
- Understanding of network system design
- Ability to present and communicate performance reports effectively
2. Skills:
- Excellent communication and customer service skills
- Problem-solving skills and strong analytical thinking
- Proficiency in using Service Desk support tools (e.g., ITIL4, Jira, Zendesk, etc.)
- Fluency in using computers and office software applications
- Basic English communication skills
3. Qualities:
- Highly responsible, meticulous, and detail-oriented
- Ability to work independently and as part of a team
- Customer-centric approach, always striving to deliver the best customer experience
- Fast learner and adaptable to new work environments

Quyền lợi

- A dynamic, open, and inclusive work environment that promotes a culture of learning.
- Trust and empowerment for you to engage with and address real-world challenges from the market.
- A fast-track career development path with competitive compensation.
- Year-end bonuses based on business performance.
- Special policies from YODY (Tet gifts, internal purchase discounts, etc.).
- Full participation in social insurance, health insurance, and unemployment insurance.
- Provided accommodation in Hai Duong City, with daily transportation between Hanoi and Hai Duong.

Giới thiệu công ty

Công Ty Cổ Phần Thời Trang Yody - Chi Nhánh Hải Dương việc làm

9 - 15 triệu

Hà Nội

01/12/2024

Vị trí IT Service Desk do công ty Công Ty Cổ Phần Thời Trang Yody - Chi Nhánh Hải Dương tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về IT Service Desk hoặc công ty Công Ty Cổ Phần Thời Trang Yody - Chi Nhánh Hải Dương ở các link phía trên

Giới thiệu công ty