IT Service Manager (Vietnamese Only, Good English)

- To manage the infrastructure, technical support, and telecommunications for VN.
- Directing the establishment of a continually improving Computer network and associated services.
- Rationalizing the deployment of servers to provide high service levels at an appropriate cost.
- Planning and overseeing all hardware, software, and service purchases in line with the area and country IS budget.
- Planning the provision for security, availability, resilience, and performance
- Providing advice and recommendations on the selection of network-related hardware and software
Identifying and evaluating network services, network hardware, and software tools available in VN
- Documentation of all networks.
- To manage the Helpdesk to resolve issues in a timely manner.
- External customers: Contract negotiation, problem escalation, etc.
- Proactive member of the VN IT Management team.
- To contribute to IS budgets in a timely manner in accordance with the company planning cycle and regional schedules.
- To set performance targets and goals for Technical Services in alignment with national plans and budgets.
- To rationalize the deployment of servers, desktop, and laptop units in order to provide high service levels at an appropriate cost.
- To ensure that Service Level Agreements for all services provided by the Technical Services Team to the business are prepared and in place.
- To ensure all personal computer software is licensed.
- To escalate problems within the department, as necessary.
- To develop IKOs/KPIs with team members and monitor individual performance.
- To develop a high-performance service culture.
- To recruit quality staff to ensure resourcing levels are met.
- To manage the allocation of appropriate resources and staff commitment to achieving Global, Regional, and Country objectives and targets.
- To identify training needs and opportunities to develop a highly skilled Technical Services team.