IT Support Analyst Frontend

Top 3 Reasons To Join Us
We build a professional & fun working environment.
We focus on your growth, yes the long-term growth.
We develop the future-ready digital bank platform.
The Job

As our IT Support Analyst, you will assist our employees with the installation, configuration, and ongoing usability of laptop computers, mobile phones, peripheral equipment, and software within established standards and guidelines. This will include supporting the growing UK region in addition to employees located remotely around the Globe. Our IT Support Analyst will also be able to resolve technical problems with desktop computing equipment and software.

• Assisting employees with their computer laptop systems
• Providing computer support services both for software and hardware
• Testing computers and ensuring that computer systems are functioning properly
• Physical setting up of computers and software system installation for various computer applications and programs
• Identifying and solving any problems that affect computer operating systems
• Individual assessments of computer systems to identify the problem(s)
• Help in the examination of network servers equipment and maintenance
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed
• On-going training of our employees and through our induction program
• Maintaining other computer peripheral devices such as printers and solving printing problems if they arise

Your Skills and Experience

• Good English both verbal and written skills
• Detail-oriented and enjoys maintaining and improving on technology processes
• Be able to follow through tasks to completion and has good time management skills and is comfortable taking the initiative and solving problems - you are a go-getter
• Will readily jump in to help with large projects, but is equally happy with daily tasks and believes that no project is too small to do well
• Interested in assisting GFT's company culture efforts: you are caring, collaborative, creative, courageous, and committed
• Have excellent interpersonal and communication skills and is experienced and enjoy dealing with clients/users at all levels.
• Be able to prioritize and multi-task.
• To succeed in this role you will be self-motivated with good organizational and time management skills to effectively cover all areas of responsibility.
• Skills Required In The Following Areas: Desktop, Windows 10, Microsoft Office 365, MacOS, Apple iOS (iPad & iPhone)

Why You'll Love Working Here

HR benefits

• Competitive salary
• Salary band per level and employee benefits are reviewed once per year
• 13th-month salary prorated depending on the employee's length of service (within a calendar year), paid with the December salary
• Monthly lunch allowance: 700,000 VND/employee
• Parking: GFT covers the monthly parking fee for employee motorbikes
• Performance evaluation is once per year, for 2 purposes:
  > Performance bonus > Salary increments

Talent retention policy (Retention bonus)

• 2-year anniversary = 0.5x monthly salary
• 3-year anniversary = 1x monthly salary
• 5-year anniversary = 2x monthly salary
• Paid with salary of month of anniversary.

Health care

• Private health insurance: including accident, outpatient, in-patient, maternity, and dental for all permanent employees who pass 2-month probation.
• Optical: expense claim for eyewear
• Annual health check-ups.

Vacation

• Maximum 18-day vacation leave/year (with the ability to carry over 05 days till 31st March of the following year)
• Adding one more annual leave day for each two-year anniversary.

Healthy lifestyle

• Sports and hobby clubs: company has an annual fund for fitness activities, which is allocated per month as team's vote.
• Range of healthy snacks, tea, coffee, milk and beer on tap:
  > Tea, coffee and milk are available at pantry area - WeWork
  > Beer is available at pantry area - WeWork
  > Snack is available in GFT office.

Social

• Company townhall: each 6 weeks
• Monthly team lunch at restaurants
• Monthly team engagement activities: one activity per month
• CSR activities: as per company's CSR guideline and practice
• Hackathon: once per year
• Onsite tour/training courses at other GFT offices and client's destination overseas (where applicable).