IT Support Analyst (Frontend)

Mô tả công việc
Tóm tắt công việc
As our IT Support Analyst, you will assist our employees with the installation, configuration, and ongoing usability of laptop computers, mobile phones, peripheral equipment, and software within established standards and guidelines. This will include supporting the growing UK region in addition to employees located remotely around the Globe. Our IT Support Analyst will also be able to resolve technical problems with desktop computing equipment and software.
Assisting employees with their computer laptop systems
Providing computer support services both for software and hardware
Testing computers and ensuring that computer systems are functioning properly
Physical setting up of computers and software system installation for various computer applications and programs
Identifying and solving any problems that affect computer operating systems
Individual assessments of computer systems to identify the problem(s)
Help in the examination of network servers equipment and maintenance
Maintenance and upgrading of computer systems or offering recommendations on upgrades needed
On-going training of our employees and through our induction program
Maintaining other computer peripheral devices such as printers and solving printing problems if they arise
HR benefits
Competitive salary
Salary band per level and employee benefits are reviewed once per year
13th-month salary prorated depending on the employee's length of service (within a calendar year), paid with the December salary
Monthly lunch allowance: 700,000 VND/employee
Parking: GFT covers the monthly parking fee for employee motorbikes
Performance evaluation is once per year, for 2 purposes:
> Performance bonus > Salary increments
Talent retention policy (Retention bonus)
2-year anniversary = 0.5x monthly salary
3-year anniversary = 1x monthly salary
5-year anniversary = 2x monthly salary
Paid with salary of month of anniversary.
Health care
Private health insurance: including accident, outpatient, in-patient, maternity, and dental for all permanent employees who pass 2-month probation.
Optical: expense claim for eyewear
Annual health check-ups.
Vacation
Maximum 18-day vacation leave/year (with the ability to carry over 05 days till 31st March of the following year)
Adding one more annual leave day for each two-year anniversary.
Healthy lifestyle
Sports and hobby clubs: company has an annual fund for fitness activities, which is allocated per month as team's vote.
Range of healthy snacks, tea, coffee, milk and beer on tap:
> Tea, coffee and milk are available at pantry area - WeWork
> Beer is available at pantry area - WeWork
> Snack is available in GFT office.
Social
Company townhall: each 6 weeks
Monthly team lunch at restaurants
Monthly team engagement activities: one activity per month
CSR activities: as per company's CSR guideline and practice
Hackathon: once per year
Onsite tour/training courses at other GFT offices and client's destination overseas (where applicable).