IT Support Engineer - Domain Service/Networking

Provide technical support to Microsoft consumers:

• Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.


• Utilize strong knowledge of Windows system to diagnose and resolve customer issues.


• Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.

Maintain high-quality service delivery:

• Adhere to service level agreements (SLAs) and performance metrics.


• Proactively identify and escalate critical issues.


• Contribute to continuous improvement of support processes and knowledge base.

Ensure data security and compliance:

• Strictly adhere to Microsoft's Code of Business Conduct and data privacy guidelines.


• Safeguard customer Personally Identifiable Information (PII) at all times.


• Maintain confidentiality of sensitive information.

Technical Skills:

• Proven experience in providing technical support to end-users (at least 1 year).


• Strong understanding of Microsoft Windows systems, especially Domain Service or Networking.


• Familiarity with IT troubleshooting methodologies and tools.

Communication & Interpersonal Skills:

• Excellent written and verbal communication skills in English (fluency required).


• Outstanding customer service skills with a focus on empathy, patience, and active listening.


• Ability to clearly and concisely explain technical concepts to technical and non-technical customers.

Professional Attributes:

• Passion for technology and a desire to learn and grow within the IT industry.


• Strong problem-solving and analytical skills.


• Ability to work independently and as part of a team.


• Adaptability and flexibility to work in a fast-paced environment.

Shift Availability: Available to work rotating shifts as determined by the manager.

• Performance Bonus
  Social and Health insurance follow Vietnamese Law
  Young & Dynamic Working Environment
  International Culture
  24/7 Insurance for Night-shift
  Annual Health Check-up

  
  

  + Salary at 100% during the probationary period (2 months).
  + Training in the 1st month.
  + 90% contribution of the gross salary to social insurance
  + 12 days of annual leave, 8 days of sick leave
  + 30% allowance on gross salary for employees working night shift from 10PM - 6AM
  + PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours.
  + Annual Health Checkup for Employees Sign Labour Contract before 1st January.
  + Activities: Birthday party, Employee engagement activities.
  + Training will be offered
  + Full working equipment will be provided