IT Support Engineer (Microsoft- Nightshift)Công ty TNHH ITECHWX

Your role & responsibilities
Available to work fixed night shifts onsite (Flexible 9 hours/day from 10PM-7AM)
Contact global customers via phone and email to gather detailed information on their technical issues.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues, and documents technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Identifies potential defects and escalates to more senior engineers to resolve them.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Your skills & qualifications
Strong proficiency in English (4 skills)
Open to fresh graduates or junior-level candidates.
Willingness to work fixed night shifts (10 PM - 7 AM)
5 days work week, 2 unfixed days off
A genuine passion for IT and a desire to grow within the industry.
A customer-focused mindset with the ability to provide exceptional service
Benefits for you
Performance Bonus
Social and Health insurance follow Vietnamese Law
Young & Dynamic Working Environment
International Culture
24/7 Insurance for Night-shift
Annual Health Check-up