IT Support Engineer (Microsoft- Nightshift)
Công ty TNHH ITECHWX
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 27/10/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
Your role & responsibilities
Available to work fixed night shifts onsite (Flexible 9 hours/day from 10PM-7AM)
Contact global customers via phone and email to gather detailed information on their technical issues.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues, and documents technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Identifies potential defects and escalates to more senior engineers to resolve them.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Your skills & qualifications
Strong proficiency in English (4 skills)
Open to fresh graduates or junior-level candidates.
Willingness to work fixed night shifts (10 PM - 7 AM)
5 days work week, 2 unfixed days off
A genuine passion for IT and a desire to grow within the industry.
A customer-focused mindset with the ability to provide exceptional service
Benefits for you
Performance Bonus
Social and Health insurance follow Vietnamese Law
Young & Dynamic Working Environment
International Culture
24/7 Insurance for Night-shift
Annual Health Check-up
Available to work fixed night shifts onsite (Flexible 9 hours/day from 10PM-7AM)
Contact global customers via phone and email to gather detailed information on their technical issues.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues, and documents technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Identifies potential defects and escalates to more senior engineers to resolve them.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Your skills & qualifications
Strong proficiency in English (4 skills)
Open to fresh graduates or junior-level candidates.
Willingness to work fixed night shifts (10 PM - 7 AM)
5 days work week, 2 unfixed days off
A genuine passion for IT and a desire to grow within the industry.
A customer-focused mindset with the ability to provide exceptional service
Benefits for you
Performance Bonus
Social and Health insurance follow Vietnamese Law
Young & Dynamic Working Environment
International Culture
24/7 Insurance for Night-shift
Annual Health Check-up
Yêu cầu công việc
English, IT Support, Technical Support
Quyền lợi được hưởng
Performance Bonus
Social and Health insurance follow Vietnamese Law
Young & Dynamic Working Environment
International Culture
24/7 Insurance for Night-shift
Annual Health Check-up
Social and Health insurance follow Vietnamese Law
Young & Dynamic Working Environment
International Culture
24/7 Insurance for Night-shift
Annual Health Check-up
Thông tin chung
- Thu nhập: Thỏa thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 27/10/2024
Giới thiệu công ty
Xem trang công ty
Overview about iTechWX Vietnam
iTechWX Vietnam
Wicresoft is a global Chinese digital transformation service provider. It was established in 2002 as a joint-venture between Microsoft and the Shanghai Municipal Government, and is the number one joint venture company in China that Microsoft has...
iTechWX Vietnam
Wicresoft is a global Chinese digital transformation service provider. It was established in 2002 as a joint-venture between Microsoft and the Shanghai Municipal Government, and is the number one joint venture company in China that Microsoft has...
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