IT Support Engineer - MS Azure (Open for Fresher)

Are you passionate about helping others and have a deep understanding of Microsoft Azure?

Microsoft Azure is a top cloud platform offering scalable services for building, deploying, and managing applications. It provides tools for AI, data analytics, and more, helping businesses innovate and stay competitive while reducing infrastructure costs.

• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.


• Resolves or escalates multiple and varied customer issues. Documents technical work and research


• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.


• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.


• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.


• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

• Strong proficiency in English, both written and spoken, is essential (equivalent to IELTS SPEAKING 6.5 or TOEIC 800 or higher)


• A background in IT/Technical/Science/Engineering/Automation is advantageous.
  Customer service orientation


• 5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)


• Willingness to work in shifts and work night shifts

• Performance Bonus
  Social and Health insurance follow Vietnamese Law
  Young & Dynamic Working Environment
  International Culture
  24/7 Insurance for Night-shift
  Annual Health Check-up

  
  

  + Salary at 100% during the probationary period (2 months).
  + Training in the 1st month.
  + 90% contribution of the gross salary to social insurance
  + 12 days of annual leave, 8 days of sick leave
  + 30% allowance on gross salary for employees working night shift from 10PM - 6AM
  + PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours.
  + Annual Health Checkup for Employees Sign Labour Contract before 1st January.
  + Activities: Birthday party, Employee engagement activities.
  + Training will be offered
  + Full working equipment will be provided