IT Support Engineer

Working location: 81 Dam Quang Trung, Long Bien, HaNoi.
Working time: Mon-Sat
- Respond promptly to on-site service requests and incidents, diagnosing and resolving hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment on-site.
- Support users with technical queries.
- Monitor and maintain local area networks (LAN) and wireless networks, ensuring connectivity and security.
- Perform routine system checks, updates, and preventive maintenance.
- Document all support activities, resolutions, and recommendations in service logs and reports.
- Collaborate with remote support teams and escalate complex issues when necessary.
- Assist in the deployment and upgrading of IT systems and software packages.
- Ensure compliance with company IT policies and data protection regulations.
- Maintain inventory of IT assets and manage replacements or repairs.
- Train Bureau Veritas staff on Core Corporate Platforms. Lead workshops and feedback sessions to encourage engagement. Share knowledge to support ongoing learning.
- Promote a positive attitude toward change.
- Track adoption metrics and KPIs to assess training and change management effectiveness.
- Report progress regularly to leadership and project teams.
- Travel to various sites for on-site IT support requirements.