IT Support ExecutiveCÔNG TY TNHH ESOFT VIETNAM
Nơi làm việc: Hà Nội
Ngành nghề: IT phần mềm, IT phần cứng/mạng, Bộ Phận Hỗ trợ, IT / Phần mềm / IOT / Điện tử viễn thông
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 21/03/2024
Hạn nộp: 30/04/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Managing IT assets and supporting users to ensure smooth performance and effective utilisation of IT infrastructure and assets
To manage and support users (hardware/software):
Troubleshoot system and network problems and diagnose and solve hardware or software faults
Install and configure computer hardware, operating systems and applications
Provide first level support to requesters e.g. answering via support channel, incident management, phone etc.,
Set up new users' accounts and profiles and deal with access issues
Daily monitor incident management system, classify and modify all incidents in compliant with IT standards
Handle incidents within agreed service level agreements (SLAs)
Follow up with the system development team on various systems issues
Provide weekly incident reports to the department head
To manage IT assets (including regular maintenance and repairing):
Keep IT asset management up-to-date with precise data
Keep storage neatly and well-organized
Manage desktop, laptop, and mobile device in stock, software application licensing
Make sure availability of backup equipment
Conduct internal audit and support Finance in bi-annual hardware and licence audit
Manage electric devices, power supplier, UPS etc.,
Make sure software is up-to-date with the latest version
Manage mobile device and cell phone telecommunications including provisioning, assigning, managing, cell phone contracts, and phone numbers and subscription
Deal with vendors for warranty, maintenance and repairs of all hardware, software, and services employed by the network and its applications
Deploy improvements and fixes to the network and applications infrastructure
To purchase IT assets:
Deal with vendors for purchasing all hardware, software, and services employed by the network and its applications
Support Finance in preparation of contracts and collect quotations
Prepare purchasing requests for IT-related equipment & software
Receive and register new equipment from vendors
Provide monthly reports on new IT assets to department head and Finance
To manage and support users (hardware/software):
Troubleshoot system and network problems and diagnose and solve hardware or software faults
Install and configure computer hardware, operating systems and applications
Provide first level support to requesters e.g. answering via support channel, incident management, phone etc.,
Set up new users' accounts and profiles and deal with access issues
Daily monitor incident management system, classify and modify all incidents in compliant with IT standards
Handle incidents within agreed service level agreements (SLAs)
Follow up with the system development team on various systems issues
Provide weekly incident reports to the department head
To manage IT assets (including regular maintenance and repairing):
Keep IT asset management up-to-date with precise data
Keep storage neatly and well-organized
Manage desktop, laptop, and mobile device in stock, software application licensing
Make sure availability of backup equipment
Conduct internal audit and support Finance in bi-annual hardware and licence audit
Manage electric devices, power supplier, UPS etc.,
Make sure software is up-to-date with the latest version
Manage mobile device and cell phone telecommunications including provisioning, assigning, managing, cell phone contracts, and phone numbers and subscription
Deal with vendors for warranty, maintenance and repairs of all hardware, software, and services employed by the network and its applications
Deploy improvements and fixes to the network and applications infrastructure
To purchase IT assets:
Deal with vendors for purchasing all hardware, software, and services employed by the network and its applications
Support Finance in preparation of contracts and collect quotations
Prepare purchasing requests for IT-related equipment & software
Receive and register new equipment from vendors
Provide monthly reports on new IT assets to department head and Finance
Yêu cầu công việc
College graduated, prefer in IT field
At least 1-2 years of experience in IT helpdesk, IT support,...
General IT knowledge, windows and Mac operating system
Cisco Certified Network Associate (CCNA) or similar Windows Administration
Basic English
Long term commitment
Customer-oriented mindset
------------------------------------------------------------
Professional working environment and training
Competitive salary with full insurance coverage during probation.
Enhanced healthcare package provided by Aon.
Annual bonus (1-2 months) based on company performance + loyalty bonus
Enjoy complimentary meals during your shifts.
At least 1-2 years of experience in IT helpdesk, IT support,...
General IT knowledge, windows and Mac operating system
Cisco Certified Network Associate (CCNA) or similar Windows Administration
Basic English
Long term commitment
Customer-oriented mindset
------------------------------------------------------------
Professional working environment and training
Competitive salary with full insurance coverage during probation.
Enhanced healthcare package provided by Aon.
Annual bonus (1-2 months) based on company performance + loyalty bonus
Enjoy complimentary meals during your shifts.
Quyền lợi được hưởng
Công ty TNHH Esoftflow
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CÔNG TY TNHH ESOFT VIETNAM
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Tòa nhà Hàn Việt, 348 Kim Ngưu, quận Hai Bà Trưng, Hà Nội
Quy mô: Từ 501 - 1000 nhân viên
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Vị trí IT Support Executive do công ty CÔNG TY TNHH ESOFT VIETNAM tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về IT Support Executive hoặc công ty CÔNG TY TNHH ESOFT VIETNAM ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH ESOFT VIETNAM việc làm
Tòa nhà Hàn Việt, 348 Kim Ngưu, quận Hai Bà Trưng, Hà Nội
Quy mô: Từ 501 - 1000 nhân viên