Nhân Viên IT Support full-time 2024

COMPANY INTRODUCTION
VỀ BEAE:
Beae Việt Nam là công ty công nghệ được thành lập từ năm 2020. Beae đang tập trung phát triển 1 app Page Builder cho Shopify (beae.com) để xây dựng các landing page và store page cho các store Shopify. Trong 2 năm tới Beae đặt mục tiêu tạo 1 page builder app hành đầu và trở thành "App cần phải cài" trên Shopify.
Các dự án hiện tại và trước đây công ty đang phát triển là: Shopify app: beae.com/, layouthub.com/ Wordpress plugin: lumise.com/
IT Support
Tính chất công việc: Toàn thời gian; Online - Chuyên môn: Bán hàng (Sales) - Địa điểm: Hà Nội; Hồ Chí Minh; Nước Ngoài; Đà Nẵng; Huế; Khác - Mức lương: Từ 8 Triệu - Dưới 10 Triệu VNĐ / Tháng; Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
Respond to client inquiries about items via live chat in English.
Working time will be divided into shifts (4 hours/shift) and no more than 2 shifts per day:
shift A - remotely (from 3:30 a.m - 7:30 a.m),
shift B - remotely (from 8 a.m -12 p.m),
shift C - remotely (from 1:15 p.m - 5:15 p.m),
shift D - remotely (from 6:00 p.m -10:00 p.m),
shift E - remotely (from 11 p.m - 3 p.m).
The number of shifts is flexible, but it still depends on the team leader's assignment. To maintain health, select the proper shift.
Please ask for rating product satisfaction after discussing and resolving problems with customers.
Use email or social media channels to communicate and connect with customers, if necessary.
Attend weekly meetings with the whole team on Monday to review tasks
Participate in a 2-week to 1-month training program at the office during working hours to enhance product knowledge and effectively resolve customer issues
REQUIREMENTS
Candidates must have effective English communication skills, especially with US and UK customers.
A background in information technology and knowledge of HTML and CSS is preferred.
Experience with e-commerce, particularly on platforms like Shopify.
Ability to support e-commerce-specific plugins or apps, especially app page builders.
An enthusiastic and serious work attitude is essential for helping clients succeed.
BENEFITS
Basic salary from 8-15M (Vnđ) + rating commission bonus. (Up to 30M)
Have the opportunity to advance to Leader
Receive a percentage share of the project if there is a major contribution to the product.
Fixed salary + performance bonus up to 80% (monthly bonus, quarterly bonus)
Receive insurance according to regulations, salary review every 6 months, travel, monthly employee birthday,...
13th month salary bonus, annual performance bonus, benefits, and holidays according to regulations.
Work directly with high-end foreign customers and have the opportunity to hone skills and qualifications.
Be encouraged to come up with ideas and suggestions for product improvements and discuss them with the product development team.
Young and dynamic environment, clear promotion path.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/5/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW