• Provide daily HelpDesk support for end users (PC, laptop, printer, software, email, network)
• Support Microsoft Windows, Microsoft Office and business applications
• Manage user accounts and permissions in Active Directory
• Troubleshoot LAN/WAN, Internet and Wi-Fi connectivity issues
• Support network infrastructure, including network cabling, switches and wireless access points
• Support production-related IT equipment (barcode scanner, label printer and production terminals)
• Maintain IT inventory and asset records
• Coordinate with vendors for hardware repair and maintenance
• Ensure IT equipment and network cabling are properly organized according to company standard
• Follow IT policies, security standards and documentation procedures
• Other jobs assign by Supervisor.
• Diploma or Bachelor's Degree in Information Technology or related field
• Junior level, with 1-3 years of relevant
IT HelpDesk experience
• Good knowledge of Windows OS, Active Directory, DNS, DHCP and networking
• Good communication and troubleshooting skills.
• Familiar with PC, printer and network troubleshooting
• Experience in manufacturing environment is an advantage
• Ability to communicate in English and read technical documentation
• Ability to work independently and manage multiple tasks effectively
• Responsible, proactive, service-minded and able to work under pressure