IT Support (IT Help Desk)

Appen

Địa điểm làm việc: Hà Nội

Hết hạn: 01/08/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: 15 - 30 triệu

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 1 năm

windows vpn switch firewall

Mô tả công việc

Provide on-site IT support for local delivery center, including hardware, software, network, etc.
Responsible for managing and maintaining the company's IT assets.
Windows/Mac/Linux computer deployment, desktop operation and maintenance and application support.
Manage various IT platforms and servers of the company, such as AD, Azure AD, O365 Admin, VPN, etc.
Be responsible for network construction and maintenance of all delivery centers in China, such as switch, Firewall, VLAN configuration, VPN construction and maintenance, etc.
Manage the company's anti-virus software console, and handle various unexpected information security incidents with the Global security team
Be responsible for ServiceDesk, solve various requests according to SLA, and upgrade the request or problem to a higher level of IT support as a key user.
Participate in ISO-27001, ISO27701 and ISO9001 audits of all delivery centers in China, participate in customer external audits, and provide improvement suggestions and technical support for the audit as a key and leading department.
Participate in the development and implementation of solutions for the project team and client service department.
Conduct IT induction training and guidance for employees, and regularly organize IT skill training for employees.

Yêu cầu công việc

Ability in oral and written English
1 years+ experience in IT support roles
General understanding and configuration of LAN & WAN networking principles
Excellent customer service skills
Experience with end-user support
Desktop support skills in Windows and Apple Mac
Knowledge of Active Directory, O365 and others in user management level
Basic knowledge of IT asset management
Have a certain understanding of information security and the ISO27001 system
Experience working with an IT internal services and global / remote team preferable
Familiar with ITIL framework
Familiar with the basic architecture and principles of the network
Familiar with customer service principles would be highly regarded
Experience of ITIL system - desirable
Experience in IT asset management - desirable
Tertiary degree in IT - desirable
IT-related certifications - desirable

Quyền lợi được hưởng

100% salary during 2-month probation
Competitive salary range (up to 25M)
12 annual leaves, once salary review per year
Social insurance premium is based on 100% gross salary
Dynamic working environment, free style wearing

Thông tin khác

Cấp bậc
Nhân viên
Kinh nghiệm
1 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu

Nộp hồ sơ liên hệ

Appen

Giới thiệu công ty Xem trang công ty

Appen collects and labels images, text, speech, audio, and video used to build and continuously improve the world's most innovative artificial intelligence systems. With expertise in more than 180 languages, a global crowd of over 1 million skilled contractors, and the industry's most advanced AI-assisted data annotation platform, Appen solutions provide the quality, security, and speed required by leaders in technology, automotive, financial services, retail, manufacturing, and governments worldwide. Founded in 1996, Appen has customers and offices around the world. At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining the agility to achieve quality outcomes and exceed expectations. We're truth-tellers - respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions.

Quy mô công ty

Từ 101 - 500 nhân viên

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