IT Support/ IT Helpdesk - Onsite Thailand

LIMIX Solutions

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 07/07/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: 1,700$ NET

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

linux dns dhcp vpn

Responsibilities:

Respond to user inquiries and requests for technical assistance via phone, email, or in-person.
Diagnose and troubleshoot hardware, software, and network issues.
Install, configure, and maintain computer systems, peripherals, and software applications.
Collaborate with other IT team members to resolve complex technical issues.
Document and track support tickets, resolutions, and user interactions in the ticketing system.
Provide training and guidance to users on the proper use of IT equipment and applications.
Perform routine maintenance tasks, such as system updates, backups, and security patches.
Stay up-to-date with emerging technologies and industry trends to continuously improve IT support services.
Participate in IT projects and initiatives as assigned by the IT Manager or Supervisor.

Requirements:

Bachelor's degree in Information Technology, Computer Science, or related field preferred.
Proven experience working in an IT support role, providing technical assistance to end-users.
Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and software applications.
Familiarity with network protocols, TCP/IP, DNS, DHCP, VPN, etc.
Proficiency in troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices.
Excellent communication and interpersonal skills, with the ability to effectively interact with users of varying technical backgrounds.
Customer-focused attitude and a commitment to delivering high-quality support services.
Strong analytical and problem-solving abilities, with attention to detail.
IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Cisco CCNA) are a plus.

What we offer:

A competitive salary package that fits your skills, experiences, and contributions.
Supporting staff with accommodation, meals, and working visa.
Holiday and New Year bonus.
Provision of necessary working equipment (MacBook, Iphone).
A professional, dynamic, and inclusive working environment.
Expense support for employees to visit home: twice a year.

Nộp hồ sơ liên hệ

Rachel D

LIMIX Solutions

Giới thiệu công ty Xem trang công ty

It's LIMIX, the most trusted partner in IT outsourcing industry. Based in Bangkok, we specialize in delivering well-crafted solutions in software development, IT support, cloud services, cybersecurity, and data analytics. But What we really do here is to challenge ourself turning tech dreams into reality, and expand the new boundaries of what is possible.

Quy mô công ty

Dưới 10 nhân viên

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