IT Support (L1)

Mô tả Công việc
IT Support (Level 1) - Kickstart Your Career in a Global Environment 🚀
Looking to grow your IT career in an international setting? Join our dynamic team as a Level 1 IT Support Specialist and become the first point of contact for users across the globe. This is your chance to gain hands-on experience with leading technologies while building a strong foundation for your future in IT.
🌍 What You'll Do
Act as the first line of support, ensuring smooth IT operations for end users
Monitor and manage IT service tickets with accuracy and attention to detail
Analyze incidents and requests, resolving those within L1 scope efficiently
Track and follow up on unresolved tickets, ensuring SLA compliance
Escalate complex issues to higher-level teams when needed
Perform daily system checks and routine tasks following established procedures
Provide user support via phone and ticketing systems
Collaborate with international teams and ensure smooth shift handovers
Contribute ideas to improve processes and enhance service quality
🛠️ Tools & Technologies You'll Work With
Gain exposure to industry-leading platforms such as:
Microsoft 365, ServiceNow, Jira, SAP, Amazon WorkSpaces, Datadog, Veeam, ESET, and more.
🌱 Why Join Us?
Be part of a global, collaborative environment
Explore different technical teams and discover your ideal career path
Continuous learning and development opportunities
Build real-world experience with widely used enterprise tools