IT Support Manager

Mô tả công việc
As an IT Support Manager you will be reporting to the Chief Technical Officer. This will be a a hands-on position which will see you overseeing the operational excellence of the Information Technology systems within the business while providing high levels of service to internal local, regional and remotely located staff. Ensuring they receive a high level of professional, efficient and effective service.
Achievement of the objectives set by the Group IT Department
- Playing a key role in defining the strategy and objectives in terms of IT development.
- Manage all IT infrastructure and services across the business
- Ensure daily availability of core business systems & applications.
- Install, configure & maintain software and hardware both PC and Mac as required
- Provide IT support to internal staff (between 80-100 users)
- Resolving IT related issues in a timely and professional manner
- Management of MS365 processes including scheduled system backups and DRS
- Proactively manage preventative policies on infrastructure & security components
- Supporting basic devops projects
IT department management
- Plan the department's activities and ensure that schedules are respected.
- Ensure the management of subcontracting: call for tenders, choice of service providers, contract management, technical monitoring.
- Able to configure modern client and server technologies (Mac and Windows), networking and security, databases, virtualized environments in a cloud based environment.
Network and infrastructure knowledge
- Installation, maintenance and security of the operating and information system
- Supervise the purchase of computer equipment and software.
- Supervise the infrastructure of local information networks and guarantee their operation and security (in collaboration with the CTO).
Plan maintenance plans
- Define the quality and security policies and procedures for information systems.
- Guarantee proper compliance and governance with the clear documentation to support/
- Responsible for the migration of local tools to all Group tools
- Support and assistance to users and cross-functional functions
- Provide technical support and assistance to users.
- Identify all the internal communication means required for the implementation of new IS projects, submit them for validation to the CTO before installation.