IT Support Specialist

FPT Digital Processing Service Company Limited

Địa điểm làm việc: Hà Nội

Hết hạn: 14/12/2023

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

End User Support
• Diagnose and resolve software and hardware issues faced by users in both the office and shopfloor environments
• Offer guidance and technical support to end users to ensure efficient day-to-day operations
IT Ticket Resolution
• Monitor and respond to IT tickets promptly.
• Prioritize and handle multiple support requests based on urgency and importance
• Collaborate with other IT staff or external vendors when necessary for ticket resolution
Device Management
• Set up, configure, and maintain end-user devices including but not limited to PCs, laptops, mobile devices, and printers
• Ensure devices are equipped with the latest software updates and security patches
Networking Activities
• Support the IT team in setting up and maintaining the network infrastructure.
• Perform basic troubleshooting for connectivity and network-related issue
• Assist in the monitoring and maintenance of network devices, including switches, routers, and access points
Documentation & Communication
• Document resolutions and updates for future reference and knowledge-sharing
• Maintain effective communication channels with users, providing updates and feedback on IT issues and requests

Yêu cầu

• Minimum of 3 years experience in an IT support role, preferably in a production or manufacturing environment
• Proven experience of device management (Windows 10/11) and troubleshooting
• Basic knowledge of IT networking (ip addressing, switches, routers, subnets, gateways, DNS)
• Basic knowledge of IT security best practices and tools
• Familiarity with ITSM methodologies (ticket handling, changes, SLA monitoring)
• Good command of the English language, both verbal and written
• Results focused, sees problems to conclusion
• Analytical thinker with problem-solving capabilities
• Willingness to learn and develop new skills
• Flexibility to work shift patterns
• Excellent interpersonal and communication skills, customer centric approach

Quyền lợi

Lương tháng 13
Bảo hiểm chăm sóc sức khỏe FPT Care, Khám sức khỏe định kỳ
Các chương trình đào tạo miễn phí nâng cao năng lực nhân viên

Thông tin khác

Ngày Đăng Tuyển
14/11/2023
Cấp Bậc
Nhân viên
Ngành Nghề
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
Lĩnh vực
Phần Mềm CNTT/Dịch vụ Phần mềm
Kỹ Năng
IT System, It Support, It Helpdesk, Helpdesk, Công Nghệ Thông Tin
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ

Thông tin chung

Ngày hết hạn: 14/12/2023
Thu nhập: $800 - $1500

Giới thiệu công ty Xem trang công ty

Established as one of FPT Software subsidiaries, FPT Digital Processing Services (DPS) has the mission of delivering comprehensive services to support customers focus resources on core business development and saving effort. Our service various high-value industries such as: E-commerce, Manufacturing, Retail, Accounting, Used Car Dealer, Banking and Finance, Insurance... FPT DPS has experience of working in business processing outsourcing (BPO) all over Vietnam and Asia since 2007. We liberated ...

Quy mô công ty

Từ 101 - 500 nhân viên

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