IT SupportCÔNG TY TNHH transcosmos Việt Nam
Nơi làm việc: Hồ Chí Minh
Ngành nghề: IT phần mềm, IT phần cứng/mạng, Bộ Phận Hỗ trợ, IT / Phần mềm / IOT / Điện tử viễn thông
Lương: 13 Tr - 18 Tr VND
Hình thức: Toàn thời gian
Ngày đăng: 20/03/2024
Hạn nộp: 21/04/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Mô tả Công việc
Management of site/accounts SLA, SLO with IT stakeholders and business operations.
Deliver efficiencies by contributing to Global Projects including automation by tracking & completing site-specific actions/projects on time.
Onboarding New Accounts, managing Ramp Up & Ramp Downs, Account Movements & capturing new client requirements to work with the solutions teams & get it implemented & manage client visits
Coordinate with the FM team for site-specific requirements related to UPS, Gensets, DC access etc.)
Hands-on experience on End-user computing devices like Desktops, Laptops, Hard Phones, Wifi devices, etc. on both Hardware and software aspects.
Hardware - expertise in identifying & replacing faulty components for deskside, servers, Video Conferencing equipment etc.
Software- OS level troubleshooting in Win 10 & Win 11, MS Office 2013 & Above package, Outlook config, One Drive, Softphone, Antivirus troubleshooting, HDD to HDD Imaging / Ghosting, Printer, Scanner, Bio Metric, Data Encryptions, VPN troubleshooting, Wifi Config, Video Conferencing. Firmware updates for deskside equipment like Cisco, Avaya, and IP phones.
Hands-on handling of IT Ticket resolutions on ITIL-based framework, maintaining systems compliance and audits as per COPC, ISO 27001 etc. standards & ensuring 100% contract compliance.
Troubleshooting & co-ordination for high impact/severity issues & communicating real time updates to the related team.
Excellent knowledge and understanding of Network, Server & Voice infrastructure for strong troubleshooting & problem resolution skills like Ping & Tracert Analysis, End user Avaya voice troubleshooting, Active Directory Group Policy troubleshooting, DNS resolution, IP config troubleshooting etc., Hub room and Data Center Structured Cabling.
Installation of encryption software on all the desktop/laptops to ensure we are compliant to IT & Customer security policies.
Managing Local DNS/DHCP/File server/Firewall for day-to-day operations to support Business.
Ensure patch deployment on desktops, compliance management are up to date.
Achieving and Maintaining high IT VOC scores.
Identify & report possible/potential exposures that may lead to fraud/non- compliance. Ensure 100% compliance to IT & business processes & org policies.
Management of site/accounts SLA, SLO with IT stakeholders and business operations.
Deliver efficiencies by contributing to Global Projects including automation by tracking & completing site-specific actions/projects on time.
Onboarding New Accounts, managing Ramp Up & Ramp Downs, Account Movements & capturing new client requirements to work with the solutions teams & get it implemented & manage client visits
Coordinate with the FM team for site-specific requirements related to UPS, Gensets, DC access etc.)
Hands-on experience on End-user computing devices like Desktops, Laptops, Hard Phones, Wifi devices, etc. on both Hardware and software aspects.
Hardware - expertise in identifying & replacing faulty components for deskside, servers, Video Conferencing equipment etc.
Software- OS level troubleshooting in Win 10 & Win 11, MS Office 2013 & Above package, Outlook config, One Drive, Softphone, Antivirus troubleshooting, HDD to HDD Imaging / Ghosting, Printer, Scanner, Bio Metric, Data Encryptions, VPN troubleshooting, Wifi Config, Video Conferencing. Firmware updates for deskside equipment like Cisco, Avaya, and IP phones.
Hands-on handling of IT Ticket resolutions on ITIL-based framework, maintaining systems compliance and audits as per COPC, ISO 27001 etc. standards & ensuring 100% contract compliance.
Troubleshooting & co-ordination for high impact/severity issues & communicating real time updates to the related team.
Excellent knowledge and understanding of Network, Server & Voice infrastructure for strong troubleshooting & problem resolution skills like Ping & Tracert Analysis, End user Avaya voice troubleshooting, Active Directory Group Policy troubleshooting, DNS resolution, IP config troubleshooting etc., Hub room and Data Center Structured Cabling.
Installation of encryption software on all the desktop/laptops to ensure we are compliant to IT & Customer security policies.
Managing Local DNS/DHCP/File server/Firewall for day-to-day operations to support Business.
Ensure patch deployment on desktops, compliance management are up to date.
Achieving and Maintaining high IT VOC scores.
Identify & report possible/potential exposures that may lead to fraud/non- compliance. Ensure 100% compliance to IT & business processes & org policies.
Yêu cầu công việc
Yêu Cầu Công Việc
Bachelor's Degree/Technical Diploma. Certifications: MCSE
2 - 5 Years of relevant experience in an Enterprise IT Environment
Excellent Proven skills in Customer & Client Management, Problem Management, Incident Management, Change Management, RCA & Ticket Analysis.
Experience in solving IT equipment problems (both software and hardware) for end users such as: Desktop computers, laptops, desk phones, network devices (wifi devices)
Hands on experience on Desktops & Laptops, thin client, both windows software and hardware.
Troubleshooting MS Office package 2010 and above
Knowledge on Server, Networks and Linux
Identify the potential issues and escalate to relevant tech teams to prevent them.
Effectively interact with IT team and various teams to provide solutions to complex technical issues
Able to work independently, adaptable when working in a team and have problem solving skills.
Bachelor's Degree/Technical Diploma. Certifications: MCSE
2 - 5 Years of relevant experience in an Enterprise IT Environment
Excellent Proven skills in Customer & Client Management, Problem Management, Incident Management, Change Management, RCA & Ticket Analysis.
Experience in solving IT equipment problems (both software and hardware) for end users such as: Desktop computers, laptops, desk phones, network devices (wifi devices)
Hands on experience on Desktops & Laptops, thin client, both windows software and hardware.
Troubleshooting MS Office package 2010 and above
Knowledge on Server, Networks and Linux
Identify the potential issues and escalate to relevant tech teams to prevent them.
Effectively interact with IT team and various teams to provide solutions to complex technical issues
Able to work independently, adaptable when working in a team and have problem solving skills.
Quyền lợi được hưởng
Thông tin khác
Bằng cấp:
Đại học
Giới tính:
Nam
Độ tuổi:
Không giới hạn tuổi
Lương:
13 Tr - 18 Tr
VND
Đại học
Giới tính:
Nam
Độ tuổi:
Không giới hạn tuổi
Lương:
13 Tr - 18 Tr
VND
Nộp hồ sơ liên hệ
CÔNG TY TNHH TRANSCOSMOS VIỆT NAM
Giới thiệu công ty
CÔNG TY TNHH transcosmos Việt Nam việc làm
VP Hà Nội: Tòa nhà VTC Online, số 18 Tam Trinh, Hai Bà Trưng, Hà Nội. VP HCM: 19A Đường Cộng Hòa, Phường 12, quận Tân Bình, TP. HCM
Quy mô: Từ 5000 - 10000 nhân viên
Việc làm tương tự
IT Helpdesk / IT Support
Công Ty TNHH Đầu Tư Giải Pháp IT
7 - 12 triệu
Hồ Chí Minh, Long An
30/06/2024
IT Support / Helpdesk
Công ty TNHH Tân Nhất Hương
7 - 8 triệu VNĐ
Hồ Chí Minh, Nghệ An, Phú Thọ
08/06/2024
Nhân Viên IT Support Full-time 2024
CÔNG TY TNHH THIẾT BỊ KHOA HỌC CÔNG NGHỆ KT
Từ 8 Triệu - Dưới 10 Triệu VNĐ / Tháng
Hà Nội, Hồ Chí Minh, Đà Nẵng, Thừa Thiên Huế, Nước Ngoài, Khác
31/05/2024
Thực Tập Sinh Hỗ Trợ Kỹ Thuật IT (IT Support / IT Helpdesk)
TIN HỌC ĐẠI DƯƠNG
0.5 - 1.5 triệu
Hồ Chí Minh
31/05/2024
IT Support (Senior)
CÔNG TY CỔ PHẦN SẢN XUẤT VÀ THƯƠNG MẠI TKG VIỆT NAM
Thỏa thuận
Hồ Chí Minh
20/05/2024
Vị trí IT Support do công ty CÔNG TY TNHH TRANSCOSMOS VIỆT NAM tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 13 Tr - 18 Tr VND, tìm thêm việc làm về IT Support hoặc công ty CÔNG TY TNHH TRANSCOSMOS VIỆT NAM ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH transcosmos Việt Nam việc làm
VP Hà Nội: Tòa nhà VTC Online, số 18 Tam Trinh, Hai Bà Trưng, Hà Nội. VP HCM: 19A Đường Cộng Hòa, Phường 12, quận Tân Bình, TP. HCM
Quy mô: Từ 5000 - 10000 nhân viên