The IT Support Engineer acts as Technical (100%) duties of NashTech IT team, ensure the smooth and reliable IT services across environments, platforms, technologies, and processes.
Responsibilities
- Log and follow up with other IT teams to support calls and tickets until resolve
- Support the end users to troubleshoot the IT-related issues on their computers, including hardware, OS and applications and simple network configurations
- Provide guidance to users on internal systems, software and applications
- Deploy/Install, maintain, upgrade IT equipment and standard applications
- Perform diagnostic tests, modify or repair computer hardware, including PC, printer, data projector and peripherals
- Other tasks assigned by line manager
Qualifications
- Bachelor or equivalent degree in Computer Science
- Has 2+ years' experience in HelpDesk/Support
- Passionate of learning, sense of urgency, and detailed
- Time management skills
- Ability to work independently
- Good English communications
- Have the sense of critical thinking
- Passion, Adaptive and Enthusiasm