Mô tả công việc
- Device Deployment & MDM Management: Configure, enroll, and deploy client devices using Apple Business Manager (ABM), Apple School Manager (ASM), and MDM solutions (primarily Jamf Pro, Microsoft Intune, or Kandji). Build and maintain configuration profiles and software packages.
- Tier 1 & Tier 2 Helpdesk Support: Provide responsive technical support via ticketing system, phone, remote access, or on-site client visits. Troubleshoot macOS, iOS, iPadOS, and Windows operating systems, peripheral connectivity, and software issues.
- Office AV & Meeting Room Support: Assist in the physical setup, wiring, testing, and basic troubleshooting of complete office AV solutions (Zoom Rooms, Microsoft Teams Rooms, interactive displays, and audio/video hardware).
- Lifecycle Operations, Trade-In & Inventory: Conduct technical inspection, diagnostic testing, data sanitization/wiping (DoD/NIST standards), and grading for client Trade-In and lifecycle renewal programs. Manage hardware inventory staging and asset tagging.
- Client Onboarding & Documentation: Guide client IT teams through initial enrollment onboarding into ABM/ASM and MDM environments. Maintain accurate technical documentation and standard operating procedures (SOPs).
Yêu cầu
- Experience: 2+ years in IT technical support, desktop support, or helpdesk administration in an enterprise, education, or MSP environment.
- OS & Hardware Expertise: Strong proficiency with macOS, iOS, iPadOS, and Windows 10/11 environments. Familiarity with hardware diagnostics and repair for Apple and PC platforms (HP, Lenovo, Dell).
- MDM & Enrollment Tools: Hands-on experience with Apple Business Manager (ABM), Apple School Manager (ASM), and Jamf Pro / Jamf School or equivalent MDM platforms.
- Networking & Security: Basic understanding of Wi-Fi standard security, TCP/IP, DNS, DHCP, VPNs, and Active Directory / Entra ID.
- Customer Service: Excellent communication, patient problem-solving skills, and strong client-facing professionalism.
Quyền lợi
Competitive base salary with opportunities for technical career growth.
Paid training and updating of official certifications (Jamf, Apple related) post probation.
Hands-on exposure to cutting-edge corporate tech, hardware, and deployment software.
Vibrant, supportive, and collaborative team environment
13th month salary bonus, bonus according to business results according to the company's regulations
All health insurance, social insurance, unemployment insurance according to the regulations of the State
14 annual leaves
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Nhân viên
Học vấn
Cử nhân
Kinh nghiệm
2 - 5 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
CNTT - Phần mềm
,
CNTT - Phần cứng / Mạng
,
Bảo trì / Sửa chữa
Thông tin chung