IT Technical Support Specialist

- Device Deployment & MDM Management: Configure, enroll, and deploy client devices using Apple Business Manager (ABM), Apple School Manager (ASM), and MDM solutions (primarily Jamf Pro, Microsoft Intune, or Kandji). Build and maintain configuration profiles and software packages.
- Tier 1 & Tier 2 Helpdesk Support: Provide responsive technical support via ticketing system, phone, remote access, or on-site client visits. Troubleshoot macOS, iOS, iPadOS, and Windows operating systems, peripheral connectivity, and software issues.
- Office AV & Meeting Room Support: Assist in the physical setup, wiring, testing, and basic troubleshooting of complete office AV solutions (Zoom Rooms, Microsoft Teams Rooms, interactive displays, and audio/video hardware).
- Lifecycle Operations, Trade-In & Inventory: Conduct technical inspection, diagnostic testing, data sanitization/wiping (DoD/NIST standards), and grading for client Trade-In and lifecycle renewal programs. Manage hardware inventory staging and asset tagging.
- Client Onboarding & Documentation: Guide client IT teams through initial enrollment onboarding into ABM/ASM and MDM environments. Maintain accurate technical documentation and standard operating procedures (SOPs).