Junior IT Engineer

POSITION SUMMARY
- The IT Engineer is responsible for assisting the IT/Admin Officer a variety of tasks associated with information technology support duties to ensure smooth delivery of technology services and relevant technical issues.
PRIMARY
PRIMARY RESPONSIBILITES
- Duties and responsibilities for this position include but are not limited to the following:
+ Resolves supporting requests and handles developer/office staff satisfaction and continuous service delivery demands.
+ Works in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person and self-service.
+ Assists the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs.
+ Sets up and configures desktop computers, peripherals and accounts assigning security level.
+ Installs software and installs and repairs hardware and peripherals.
+ Provides basic troubleshooting, repair, and maintenance for computer equipment (e.g., microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems.
+ Diagnoses and resolves software and hardware incidents, including operating systems and across a range of software applications.
+ Supports troubleshooting, including video conferencing and audio-conferencing room systems, projectors, digital screens, and other related equipment.
+ Resolves incidents with printers, copiers, scanners, Wi-Fi, laptops, and desktops. + Tests software programs application inhouse.
+ Studies news software functions, gives guidance, and retrains end users.
+ Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.
+ Administers user accounts. Maintains systems, databases, and web pages.
+ Designs and produces basic reports.
+ Transfers computer files between platforms.
+ Accurately records, updates and documents requests using the IT service desk system.
+ Other IT tasks assigned by line manager.