junior/middle - it support/helpdesk English speaking

At NFQ, we're all about developing cutting-edge apps, CRMs, ERPs, and other cross-platform products. Both for ourselves and for our clients that include HomeToGo, Kayak, Alaiko, Home24, and many others. We specialize in e-commerce, mobility, and transport & logistics, and we're always eager to tackle new challenges. Whatever the area - from Mobile to UX - we've got a team that knows it inside out.
Join our team of 800+ professionals across Germany, Poland, Lithuania, Vietnam, Thailand, Singapore, and Egypt. Make your own way with us.
In this role, you will:
IT Helpdesk Tasks:
Efficiently manage and prioritize IT support tickets to provide timely resolution to end-users.
Troubleshoot technical issues reported by employees and escalate complex problems to the appropriate teams if necessary.
Maintain documentation of troubleshooting steps and solutions for future reference.
Account Management:
Create, modify, and disable user accounts across various systems (Google Workspace, Active Directory, Slack, etc...)
Ensure adherence to security protocols and standards during account management processes.
User Onboarding/Offboarding:
Perform onboarding procedures for new users, including account creation, access provisioning, and equipment setup.
Conduct offboarding procedures for departing users, including account deactivation and equipment retrieval.
IT Knowledge Base and Guidelines:
Develop and maintain a comprehensive IT knowledge base and guidelines to facilitate self-service troubleshooting for end-users.
Regularly update documentation to reflect changes in IT systems and processes.
Mobile Device Management (MDM):
Enroll devices in the Mobile Device Management system to ensure security compliance and effective device management.
IT Asset Management:
Maintain an accurate inventory of IT assets, including hardware and software.
Track asset lifecycles, conduct audits, and ensure proper disposal of retired assets.
IT Procurement:
Assist in procurement processes by identifying IT requirements, obtaining quotes, and coordinating purchases with vendors.
Maintain records of procurement activities and ensure compliance with organizational policies.
Door Access System Management:
Manage access control systems, including adding or removing users, configuring access levels, and troubleshooting access issues.
Printer Permission Management:
Administer printer permissions and configurations to ensure secure and efficient printing operations across the organization.
Access Cisco Switch Management:
Configure and manage network switches to maintain optimal network performance and security.
Monitor switch health, troubleshoot connectivity issues, and implement necessary configurations.