Junior Operations Executive

Job Detail
Offerd Salary (USD)
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Career Level Nhân viên
Experience 1-3 Years
Gender Male/Female
Sector
TP.HCM
Industry
Job Description
As a part of our global expansion in Asia, we are looking for a Junior Operations Executive to join our Vietnam office. This is a good opportunity for a recent self-motivated, detail-oriented, and customer-focused graduate. Join our team if you want to be a part of a growing company with a fun work environment that affects millions of customers!
Responsibilities:
As a Junior Operations Executive, you will be responsible for the following:
Content moderation (10%)
Moderate a variety of user-submitted content for adherence to the company guidelines, and ensure they are free from scams, false ads, or any illegal or copyrighted content.
Keep the related teams informed regarding the violated content for appropriate action.
Escalate to the team leader if there are any trends or abnormal activities of infringements.
Order Fulfillment (60%)
Fulfill the assigned orders and ensure timely completion.
Update the tracking to the system within the SLA. Any potential delay or issues found, need to check with the related parties to prevent it or escalate to the team leader for further instruction.
Follow up on shipment status until it's delivered to buyers.
Coordinate with vendors or the related team to keep the customers updated if there are any issues with their orders.
Assist the CS team with the customer's queries/ requests related to the order status, defective, product quality, etc.
Operation assistant (30%)
Collect and update the order data under task assignment.
Work on other ad-hoc tasks assigned by the team leader.
Requirement
Extremely attentive to detail and able to focus on a repetitive task during business hours.
Be able to be trained and adapted to the adjusted processes/ policies.
Excellent typing ability and data entry skills.
Confident self-starter who is inspired by challenges and has an eye for identifying inefficiencies and process improvements.
Excel savvy and proficient in English communication.
Has a basic understanding of IP (Intellectual Property) infringement.
Has willingness to adapt changes and work with flexibility (extra hours or over weekends) when necessary.
Energetic and productive; you possess fantastic time management skills and a drive to get things done.
Superior learner; you have the ability to retain information and pivot quickly when processes change.
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