Junior Operations Executive

Scalable is the abstraction layer for e-commerce. Our mission is to empower entrepreneurs worldwide to start e-commerce businesses by providing world-class physical and software infrastructure. We empower companies of any size to compete against the giants in e-commerce today. Visit our website [protected info] /[protected info] to learn more.
We are hiring a Junior Operations Executive to join our team. This is a good opportunity for a recent self-motivated, detail-oriented, and customer-focused graduate. Join our team if you want to be a part of a growing company with a fun work environment that affects millions of customers!
As a Junior Operations Executive, you will be responsible for the following:
1. Content moderation (10%)
● Moderate a variety of user-submitted content for adherence to the company guidelines, and ensure they are free from scams, false ads, or any illegal or copyrighted content.
● Keep the related teams informed regarding the violated content for appropriate action.
● Escalate to the team leader if there are any trends or abnormal activities of infringements.
2. Order Fulfillment (30%)
● Fulfill the assigned orders and ensure timely completion.
● Update the tracking to the system within the SLA. Any potential delay or issues found, need to check with the related parties to prevent it or escalate to the team leader for further instruction.
● Follow up on shipment status until it's delivered to buyers.
● Coordinate with vendors or the related team to keep the customers updated if there are any issues with their orders.
● Assist the CS team with the customer's queries/ requests related to the order status, defective, product quality, etc.
3. Operation Assistant (60%)
● Collect and update the order data under task assignment.
● Data research instructed by the leader.
● Periodic reports
● Work on other ad-hoc tasks assigned by the team leader.