Junior Sales Support Specialist

POSITION PURPOSE:
We're looking for a Junior Sales Support Specialist who will be responsible for supporting the efficient administration and resolution of customer deductions, claims, and related sales support activities. The role works closely with Sales, Customer Service, Finance, and Supply Chain teams to ensure timely processing, accurate documentation, and effective follow-up of customer disputes and deductions.
ACCOUNTABILITIES
Claims & Deduction Management
Review, investigate, and process customer deductions and claims (e.g., pricing discrepancies, short shipments, returns, delivery disputes) in strict adherence to company policies and procedures.
Collect, verify, and maintain all supporting documentation while accurately recording and updating deduction cases in relevant systems and databases.
Support the investigation of disputed deductions by gathering information from internal stakeholders and customers.
Assist in preparing credit notes and other claim-related documentation when required.
Monitoring & Follow-Up
Monitor open deduction and claim cases to ensure timely follow-up and resolution.
Track case status and maintain up-to-date records of all ongoing customer disputes.
Liaise with Sales, Finance, Customer Service, and Supply Chain teams to obtain information needed for claim resolution.
Escalate unresolved or complex cases to senior team members when appropriate.
Reporting & Analysis Support
Prepare regular reports on deduction volumes, claim status, and open balances.
Maintain tracking files and reporting tools to provide visibility of outstanding customer deductions.
Support the identification of recurring issues and trends by gathering and organizing relevant data.
Assist with audits and documentation reviews related to deduction management activities.
Sales Administration Support
Provide administrative support to the Sales team regarding customer accounts and dispute management.
Maintain accurate customer records and relevant master data.
Support internal communication and coordination between departments regarding customer claims and deductions.
Contribute to process improvement initiatives aimed at increasing efficiency and reducing deduction-related issues.
QUALIFICATIONS
Bachelor's degree or equivalent experience.
Proven 1-2 years of experience in sales administration or customer support.
Business fluent in written and spoken English.
Solid command of Microsoft Office (PP, excel, word).
Well-organized working style, good sense for accuracy.
Good communication skills, ability to express own arguments in a logical, well-structured way.
Self- motivated, ability to think analytically and work independently.
Good teamwork skills, willingness to support team members.
BENEFITS
Hybrid working model: enjoy the flexibility of working both remotely and in-office.
Full salary during probation
Social/ Health/ Unemployment Insurance on full salary.
Various allowances: provided with allowance for meals, birthday, marriage, funeral, newborn.
Attractive bonuses: 13th Month salary and Performance bonus.
Annual Salary review: ensuring your income reflects your contributions.
Complementary health insurance package.
Annual Health checkup: keeping your health on track with yearly health checkup.
Engaging company activities: employees bonding with team building, birthday celebrations and other holiday festivities.
Complimentary snacks.