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Work directly with customers to understand, troubleshoot, and resolve their technical issues
Serve as the voice of the customer within the Product Function - surfacing insights, friction points, and feature requests to the Product team
Use AI-powered tools to diagnose problems and respond to customers faster
Contribute to building and improving our in-house AI support tools
Identify recurring pain points and help design solutions that prevent them - and inform product decisions that fix them at the source
Collaborate closely with Product and Engineering teams to translate customer feedback into product improvements
Develop and maintain a vast knowledge of our products and services, and contribute to our FAQ and support article knowledge base
We're looking for someone who
Is currently pursuing a degree in Computer Science, Engineering, or a related field (or has equivalent practical experience)
Has strong problem-solving skills and a genuine curiosity about how things work
Has basic programming experience in any language and a willingness to learn
Has excellent written and verbal communication skills in English
Has the ability to learn and understand new and emerging technologies
Is patient, empathetic, and able to listen to customers and provide excellent service and support
Is interested in AI and how it can transform customer support and product development
Nice to Have
Experience with software test automation tools such as Selenium, Playwright, Cypress, Katalon Studio, Postman, or Robot Framework
Experience with scripting or automation
Familiarity with AI tools, APIs, or LLMs
Previous customer-facing or support experience
Interest in the software testing and quality assurance field