SGS is the world's leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.
Keeps close contact with GKAM or RKAM to understand progress or time frame of KA program
Keeps close connection with KA local representative office or its key sourcing agent to introduce our capability
Monitoring & summarizing financial performance of the account and keep CRS manager and RKAM or GKAM updated
Monitoring & following up with any quality issues, client complaint• Organizes vendor seminar to introduce KA requests and get sales leads
Supports
sales staff approaching individual vendor; LKAM can also directly host key vendor
Monitors project status especially during initial kick off stage to make sure no problem happens in quotation, TAT (turn-around-time), etc
Organizes regular review meeting with KA local office, SGS RKAM
Transfers update of KA (client testing protocol, pricing, special reporting format, test request form and other documents) from GKAM or RKAM to relevant teams.
Other task as assignment
•University level or higher
1-2 year experience in related products or services
Proficient in English
# of complaints and claims related to the assigned inspections
# of errors in Reports and delivery time of Reports (Maximum 24 hours after inspection)
Accuracy and number of customer queries on reports