Key Account Executive (urgent)

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 23/04/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

PCA is looking for a Key Account Executive in HCMC Office. You will play a vital role in managing our client relationships, ensuring their satisfaction, and facilitating smooth communication between clients and internal departments.
Responsibilities:
Monitor personal and group email accounts daily to stay updated on client communication.
Receive and address customer complaints and problems promptly then forward them to relevant departments.
Handle customer inquiries and requests via emails, phone calls, and WhatsApp messages.
Draft and send emails to clients in adherence to guidelines provided by superiors.
Review and provide feedback on emails drafted by other members of the Operations team.
Assist in preparing bank documents required for opening company bank accounts for clients.
Provide guidance to clients regarding capital contribution for their companies and ensure follow-up on related matters.
Coordinate the delivery and receipt of working documents to and from clients as necessary.
Prepare and deliver legal documents pertaining to clients' companies.
Offer support to clients on various bank-related issues such as internet banking login problems and preparing necessary documents for international payments.
Proactively engage with customers on annual holidays to send gifts and maintain positive relationships.
Collaborate with other departments to assist in tasks as needed.
Perform other tasks assigned by superiors.

Yêu cầu công việc

Requirements:
Bachelor's degree in English Studies; Business Administration, or related field preferred.
At least 1- 3 years of experience in customer service or account management
Fluent in English (both written and spoken) with professional email writing skills.
Proficient in Microsoft Office (Word; Excel;...)
Excellent communication and organizational skills
Attention to detail and accuracy in handling documentation.
Highly motivated self-starter with the ability to multitask and complete assignments within time constraints and deadlines.

Quyền lợi được hưởng

Benefits:
Competitive salary, monthly bonus negotiated according to skills and experience
Professional, dynamic, modern workplace
Customers are almost all foreigners who come from diverse cultures.
Annual salary review based on individual's and team's performance
Daily fruit snack benefit, providing employees with a bowl of fresh fruit every afternoon

Nộp hồ sơ liên hệ

CÔNG TY TNHH PCA COMPANY SERVICES

Giới thiệu công ty Xem trang công ty

PCA Company Services is the most trusted and most reliable Partner in Vietnam when it comes to market entry, business consulting, corporate secretary services (company incorporation, legal, compliance, wage portage, nominee services, ...), tax & accounting and payroll management services. We assist local Clients and international businesses in a competitive environment. PCA Company Services acts as a business facilitator, we enable individuals, groups and organizations to work more effectively; to collaborate with the local actors and authorities to achieve synergies. We can assist Clients at all stages of their market entry and expansion in Vietnam. We offer world-class Clients business advisory, incorporation and outsourcing services enabling them to focus on their core business functions without dealing with the legal, accounting, tax and administrative aspects of their company. If your business does not require setting up a company, our other services such as audit, staffing, investors' services, sourcing, corporate secretary and compliance services will be your point of entry into the promising Vietnamese market.

Quy mô công ty

Từ 10 - 25 nhân viên

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