Key Account Executive
CÔNG TY TNHH PCA CORPORATE SERVICESĐịa điểm làm việc: Hồ Chí Minh
Hết hạn: 22/04/2024
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Mô tả công việc
Mô tả Công việc
PCA is looking for a Key Account Executive in HCMC Office. You will play a vital role in managing our client relationships, ensuring their satisfaction, and facilitating smooth communication between clients and internal departments.
Responsibilities:
Monitor personal and group email accounts daily to stay updated on client communication.
Receive and address customer complaints and problems promptly then forward them to relevant departments.
Handle customer inquiries and requests via emails, phone calls, and WhatsApp messages.
Draft and send emails to clients in adherence to guidelines provided by superiors.
Review and provide feedback on emails drafted by other members of the Operations team.
Assist in preparing bank documents required for opening company bank accounts for clients.
Provide guidance to clients regarding capital contribution for their companies and ensure follow-up on related matters.
Coordinate the delivery and receipt of working documents to and from clients as necessary.
Prepare and deliver legal documents pertaining to clients' companies.
Offer support to clients on various bank-related issues such as internet banking login problems and preparing necessary documents for international payments.
Proactively engage with customers on annual holidays to send gifts and maintain positive relationships.
Collaborate with other departments to assist in tasks as needed.
Perform other tasks assigned by superiors.
PCA is looking for a Key Account Executive in HCMC Office. You will play a vital role in managing our client relationships, ensuring their satisfaction, and facilitating smooth communication between clients and internal departments.
Responsibilities:
Monitor personal and group email accounts daily to stay updated on client communication.
Receive and address customer complaints and problems promptly then forward them to relevant departments.
Handle customer inquiries and requests via emails, phone calls, and WhatsApp messages.
Draft and send emails to clients in adherence to guidelines provided by superiors.
Review and provide feedback on emails drafted by other members of the Operations team.
Assist in preparing bank documents required for opening company bank accounts for clients.
Provide guidance to clients regarding capital contribution for their companies and ensure follow-up on related matters.
Coordinate the delivery and receipt of working documents to and from clients as necessary.
Prepare and deliver legal documents pertaining to clients' companies.
Offer support to clients on various bank-related issues such as internet banking login problems and preparing necessary documents for international payments.
Proactively engage with customers on annual holidays to send gifts and maintain positive relationships.
Collaborate with other departments to assist in tasks as needed.
Perform other tasks assigned by superiors.
Yêu cầu công việc
Yêu Cầu Công Việc
Requirements:
Bachelor's degree in English Studies; Business Administration, or related field preferred.
At least 1- 3 years of experience in customer service or account management
Fluent in English (both written and spoken) with professional email writing skills.
Proficient in Microsoft Office (Word; Excel;...)
Excellent communication and organizational skills
Attention to detail and accuracy in handling documentation.
Highly motivated self-starter with the ability to multitask and complete assignments within time constraints and deadlines.
Benefits:
Competitive salary, monthly bonus negotiated according to skills and experience
Professional, dynamic, modern workplace
Customers are almost all foreigners who come from diverse cultures.
Annual salary review based on individual's and team's performance
Daily fruit snack benefit, providing employees with a bowl of fresh fruit every afternoon
Working time:
Monday to Friday: 8AM - 5:30PM
Saturday: 8AM - 5:30PM of the first and third week monthly.
Lunch break 12:00 - 1:30PM
Requirements:
Bachelor's degree in English Studies; Business Administration, or related field preferred.
At least 1- 3 years of experience in customer service or account management
Fluent in English (both written and spoken) with professional email writing skills.
Proficient in Microsoft Office (Word; Excel;...)
Excellent communication and organizational skills
Attention to detail and accuracy in handling documentation.
Highly motivated self-starter with the ability to multitask and complete assignments within time constraints and deadlines.
Benefits:
Competitive salary, monthly bonus negotiated according to skills and experience
Professional, dynamic, modern workplace
Customers are almost all foreigners who come from diverse cultures.
Annual salary review based on individual's and team's performance
Daily fruit snack benefit, providing employees with a bowl of fresh fruit every afternoon
Working time:
Monday to Friday: 8AM - 5:30PM
Saturday: 8AM - 5:30PM of the first and third week monthly.
Lunch break 12:00 - 1:30PM
Quyền lợi được hưởng
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
Trên 24
Lương:
Cạnh tranh
Đại học
Độ tuổi:
Trên 24
Lương:
Cạnh tranh
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