Key Account Manager (eCommerce)

Main Purpose of the Job

- This role is leading the Online Customer development E2E. The primary goal is to accelerating customers to deliver their full potential with KC portfolio - in Sales, MarketShare, and Profitability.



Key Responsibilities

- Drives the E-JBP/T2T/Trading Term dealing process with key platforms

- Set & Manage the annual Sales (GSV, NSV, GMV, NMV) & Growth target by Platform by Brand

- Manage budget & Profitability by Platform by Brand

- Build Monthly/Quarterly/Campaign Promotion Plan with customer & Internal Team

- Ensure the campaign implementation to deliver aligned target (sales, market share, UX) with eCommerce Executive UX & Partnership.

- Build Campaign sales/investment report dashboard to see the sales trend that supports insight/forecast/planning

- Build up BAU performance for the healthy growth

- Monthly Forecast with Trade/ Demand Supply Team/CS to ensure stock supply for online demands, especially during festive and mega campaigns

- Manage stock in ePlatform DC to ensure healthy stock on a daily basis, especially in the campaign and mega-season.

- Define a suitable assortment for each Platform. Work with eCommerce Operation to ensure deliverables in a timely manner.

- Monthly Tracking and reporting on key business performance & shoppers metrics that will help guide key business decisions, together with Sales Operation Team.

- Monthly conduct regular competitor activities and performance benchmarking

- Monthly/Quarterly Business review with internal/customer to have insight/key learning for improvement

- Cooperate w other function teams to ensure daily operation smoothly

- Others related tasks upon request