Key Account Manager (Logistic Contract)

Customer Relationship Maintenance & Development:
Maintain and develop the close and effective relationship with key account customers;
Ensure Customer Database and master list of contract file up-to-date;
Keep track the effective lifespan of key account contracts to lead or support superior for the discussion with customers for the extension or liquidation;
Participate in existing customers generated RFQ with price and service offered effectively to develop existing customers to meet sales targets and contribute to meet country GP1;
Actively briefing the scope of service requirement with operations and related department for costing;
Being tender co-ordinator on response documentation, management's solution design, costing and pricing to acquire new business;
Lead the presentation session about the quotation and proposal with customers;
Operations Performance Track & Trace:
Lead monthly Operations Performance Review meeting between customer and Operations
Keep track issue log and follow up with both sides to ensure actions are taken in a timely manner
Flexibly co-operate with related departments to supply the supporting services to customers such as warehousing, shipping, delivery, custom clearance, trucking, returning cargo, and other value added services);
Directly deal with all the complaints, queries of customers effectively to secure & expand all key accounts;
Support the accounting department in debit collection of customers in charge;
Project Implementation:
Prepare all commercial documents and data to pass down to the project team for implementation phase;
Participate in implementation meeting as the commercial owners until the implementation phase is finished;
​People Development:
Lead proper and right behaviors for all levels across the team by proposing disciplinary actions, recognition (if any);
Conduct annual or/and monthly performance appraisal for team members, identifying training needs to compile the Departmental Human Capital Learning Plan (HCLP).
Perform On the Job Training (OJT) Planning and Administration.