Key Account Manager

We are looking to hire an experienced key account manager to maintain solid relationships with the company's key clients. The key account manager's responsibilities include growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions and training workshops. You should also be able to develop relationships with potential clients.



To be successful as a key account manager, you should be able to analyze data and sales statistics and improve business and marketing strategies. Ultimately, an exceptional key account manager should be able to manage multiple key accounts without compromising on the quality of services provided.



Responsibilities

• To be the leader for the company's key accounts businesses

- Handling key accounts ad-hoc, monthly, quarterly, and yearly and all kinds of rate inquiry in collaborating with all internal departments, national HQ, regional HQ and global HQ personnel.

- Addressing and resolving key clients' complaints

- Developing a thorough understanding of key accounts' needs and requirements and preparing customized solutions

- Negotiating contracts with key accounts and meeting established deadlines for the fulfillment of each client's long-term goals.

- Attending regular meetings, conferences, workshops conducted by clients or HQ offices

- Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize the benefits by closely monitoring internal/external corporators/teams/divisions/departments

- Achieving and exceeding key accounts' KPIs

- Key Accounts Analysis

- Monitoring market trends and providing regular competitor feedback

- Compiling regular reports of progress and forecasts to internal and external stakeholders using key account metrics



• To be a manager

- Set up internal SOPs, KPIs, and Workflows for the team following customers' demands, requirements from the management side.

- Provide regular education/training sessions to the department staff and ensure the SOPs, workflows are being implemented properly to meet the company and customers' KPIs set forth.

- Follow up, monitor department staff to follow the SOP and timeliness as in the due deadline.