Key Account Manager

Địa điểm làm việc: Hà Nội

Hết hạn: 27/10/2021

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

• To be the leader for the company's key accounts businesses
- Handling key accounts ad-hoc, monthly, quarterly, and yearly and all kinds of rate inquiry in collaborating with all internal departments, national HQ, regional HQ and global HQ personnel.
- Addressing and resolving key clients' complaints
- Developing a thorough understanding of key accounts' needs and requirements and preparing customized solutions
- Negotiating contracts with key accounts and meeting established deadlines for the fulfillment of each client's long-term goals.
- Attending regular meetings, conferences, workshops conducted by clients or HQ offices
- Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize the benefits by closely monitoring internal/external corporators/teams/divisions/departments
- Achieving and exceeding key accounts' KPIs
- Key Accounts Analysis
- Monitoring market trends and providing regular competitor feedback
- Compiling regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• To be a manager
- Set up internal SOPs, KPIs, and Workflows for the team following customers' demands, requirements from the management side.
- Provide regular education/training sessions to the department staff and ensure the SOPs, workflows are being implemented properly to meet the company and customers' KPIs set forth.
- Follow up, monitor department staff to follow the SOP and timeliness as in the due deadline.

Yêu cầu

• Able to multitask, prioritize, and manage time efficiently
• Goal-oriented, organized team player
• Encouraging to team and staff; able to mentor and lead
• Self-motivated and self-directed
• Excellent interpersonal relationship skills
• In-depth understanding of company key clients and their position in the industry
• Eager to expand the company with new sales, clients, and territories
• Able to analyze data and sales statistics and translate results into better solutions
• Bachelor's degree in marketing, business administration, sales, or relevant field; Master's degree preferred
• Four to five years' previous work experience in sales, management, key account management, or relevant experience
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Good computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
• Strong negotiation skills, with ability follow-through on client contracts
• Proven results of delivering client solutions and meeting sales goals
• Solid knowledge of International Freight Forwarding & Logistics
• English must be at advanced level (4 skills)

Quyền lợi

• Having chances to get attractive company bonus every month/year
• Company trip once a year + Joining party
• Salary and position is reviewed 1 time a year
• Bonus by individual ability and company's performance.
• Social insurance, health insurance, unemployment insurance and other benefits
• Dynamic and sociable working environment.

Thông tin khác

Địa điểm làm việc
➢ Toà nhà TTC Duy Tân, 19 Phố Duy Tân, Dịch Vọng Hậu, Cầu Giấy, Hà Nội (Hà Nội)
Ngành nghề
Phát Triển Thị Trường Chăm Sóc Khách Hàng
Tính chất công việc
Toàn thời gian
Yêu cầu về bằng cấp (tối thiểu)
Đại Học
Yêu cầu kinh nghiệm
4 - 5 năm
Yêu cầu ngôn ngữ
Tiếng Anh