Key Account Supervisor/ Assitant Manager

RESPONSIBILITIES:

• Developing a solid and trusting relationship between key clients

• Resolving key client issues and complaints

• Developing a complete understanding of key account needs

• Anticipating key account changes and improvements

• Managing communications between key clients and internal teams

• Collaborating with the operation team to maximize profit by up-selling or cross-selling

• Planning and presenting reports on account progress, goals, and quarterly initiatives to managers.

• Meeting all client needs and deliverables according to proposed timelines

• Expanding relationships and bringing in new clients