Key Account Supervisor (Modern Trade Channel)

** Working area: Ho Chi Minh Greater (Base in Ho Chi Minh City)

** Report to: Modern Trade Manager, Consumer & Chilled



*** The role is primarily responsible for but not limited to:

1. Sales volume and value:

• Plan sales targets and distribution targets

• Achieve Sales, Distribution targets as planned



2. Merchandising and displays at assigned territory/ accounts:

• Plan merchandising activity

• Prominent displays

• Effective usage of POSM

• Effect all merchandising activities as per promotional plan



3. Operational standards:

• Minimum no of accounts per day

• Minimum productivity rate

• Distributor management: stock, sell in - sell out, FIFO



4. People development:

• Recruit, coach Promotion Girls (PG)

• Supervise daily activities of PG team

• Provide necessary information to manage and to improve operational efficiency

• Implement Field Sales coaching to enhance PG's competency to achieve their goals of Career path, Development plan.

• Use Coaching & Feedback to support PG to maximize their KPIs assignment to achieve the peak performance



5. Resolving Customer Complaints:

• Quick resolution of customer complaints to enhance customer loyalty

• Sales supervisors have a duty to address customer complaints related to product or service



6. Administration and reporting:

• Accurately operate DMS to ensure sales reports on the performance of various products

• Provide daily/ weekly/ monthly reports as specified

• Report all competitor activities, products, new products, prices, trading terms and any competitor changes that effect the business

• Report on suggested improvements to MTM for approval