Key Client Operations & Pricing Supervisor

A. Client Operations Management
• Oversee day-to-day operations for key clients, ensuring shipments and documentation are processed with precision and timeliness.
• Utilize data management tools and reports to monitor shipment performance, exceptions, and cost control.
• Collaborate closely with Procurement, Pricing, Accounting, and Transition & Execution teams to ensure seamless service flow.
• Maintain client SOPs and ensure full compliance with agreed SLAs and internal standards.
• Analyze trends and performance metrics to proactively identify operational improvements.
• Proactively propose and organize periodic performance reviews with customers to ensure regular feedback is received and actions are taken to maximize customer satisfaction.
B. Team Leadership & Performance Excellence
• Lead and coach a team with clear targets and accountability.
• Drive a culture of ownership, efficiency, and continuous improvement.
• Monitor team workload distribution and ensure service quality under
pressure.
• Guide the team in using data and systems effectively (e.g., ERP, Excels, Power BI dashboards).
• Conduct regular coaching sessions and performance reviews to elevate capabilities.
C. Client Relationship & Communication
• Serve as the primary escalation point for key client operational issues.
• Maintain proactive communication with client operations teams and internal stakeholders.
• Provide regular performance reviews and data-driven insights to clients.
• Support onboarding and transition of new clients, ensuring a smooth setup process.
D. Process Improvement & Data Management
• Establish a data accuracy culture within the team-ensuring timely, correct input into systems.
• Prepare performance dashboards, cost analyses, and exception reports for management.
• Identify opportunities to automate routine tasks or streamline workflows.
• Support implementation of new digital tools or operational systems.
E. Pricing
• Utilize existing vendor pools to construct solutions and price competitively to secure businesses.
• Negotiate with suppliers, vendors, and service providers to secure competitive pricing, favorable terms, and high-quality services.
• Work closely with Procurement & Pricing Project team to build a stronger and more diverse supplier base to optimize business capitalization and costing.