[Kuala Lumpur] Nền Tảng Cung Cấp Dịch Vụ Du Lịch Trực Tuyến Agoda Dụng Chuyên Viên Customer Experience Full-time 2022

COMPANY INTRODUCTION
[protected info] is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. [protected info] is part of a Booking Holdings (Nasdaq:BKNG). [protected info]'s network includes more than 1,000,000 accommodations worldwide. The multinational staff of more than 4,000 professionals, located throughout the world, provides a first-rate reservation service in 39 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.
Customer Experience Specialist - Vietnamese Speaking
Tính chất công việc: Toàn thời gian - Chuyên môn: Du lịch, Khách sạn - Địa điểm: Nước Ngoài - Mức lương: Từ 20 Triệu VNĐ trở lên / Tháng - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!
JOB DESCRIPTION
COMPANY INTRODUCTION
[protected info] is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. [protected info] is part of a Booking Holdings (Nasdaq:BKNG). [protected info]'s network includes more than 1,000,000 accommodations worldwide. The multinational staff of more than 4,000 professionals, located throughout the world, provides a first-rate reservation service in 39 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.
JOB DESCRIPTION
The Opportunity:
A Customer Experience Specialist is expected to champion customer satisfaction by demonstrating the highest level of professionalism, listening and engaging with the customer and providing an individualized solution that suits their needs.
For you to be successful, he or she should enjoy the challenge of problem solving and welcome the opportunity to find solutions in collaboration with our business partners. You must have a strong ability to adapt to change, embrace ambiguity and contribute to an environment of shared learning and feedback.
*** This opportunity is open to both local and international candidates. Full visa sponsorship and relocation assistance will be provided.
In this Role, you'll get to:
Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)
Understand and deliver business strategies and improve customer services through the execution of self-service
Accountable for meeting individual (KPIs) and team goals
Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
REQUIREMENTS
REQUIREMENTS
What you'll Need to Succeed:
MUST have good command of spoken and written ENGLISH language and be a Native Vietnamese
Immaculate telephone manners and communication skills.
Excellent listening skills, critical-thinker with attention to detail.
Minimum typing speed of 35 words per minute.
Willing to work on rotating shifts including weekends and public holidays
Ability to work in both a team environment and autonomously.
Demonstrate high degree of integrity and confidentiality
Bachelor or equivalent degree. If no bachelor, at least 5 years of working experience in the related field will be required for work permit and visa.
Ready to work from October 2022 onwards.
It's Great if you have:
English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test (please make sure to include the result in your resume)
BENEFITS
BENEFITS
Relocation provided (free accommodation for the first month in Kuala Lumpur, air travel budget for 1-way flight ticket, visa and work permit supported by our specialized team)
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/8/2022
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW