Kỹ Sư Chất Lượng Khách Hàng (CQE)

MOLEX, a brand under KOCH Industries with its headquarters in LISLE (USA), is one of one of the world's leading interconnector manufacturer.
Molex Vietnam has been operating its first factory at Thang Long Industrial Park I since 2007. Currently, Molex is investing in a NEW FACTORY located at Thang Long Industrial Park II, Hung Yen province, with a total investment of approximately 145 million USD, covering an area of 100,000 m2 and divided into 3 phases. This factory will produce high-tech products, such as high-speed connectors, cables and optical devices.
Primary Purpose:
To support Molex manufacturing plants in addressing customer quality concerns, fostering strong customer relationships, and ensuring customer satisfaction through effective quality management and technical expertise.
Duties & Responsibilities:
Customer Satisfaction:
Ensure customer satisfaction by addressing quality-related activities effectively.
Maintain strong customer relationships through prompt response and technical support.
Quality Issue Resolution:
Act as the primary point of contact with customers to understand their quality-related needs and execute strategies to address them.
Responsibilities include:
Managing on-site customer complaints.
Coordinating validation processes or audits at manufacturing sites.
Collaborating with global manufacturing teams across departments to enhance product quality and customer satisfaction.
Conducting failure analysis for customer complaints and providing proactive support.
Non-Conforming Product Management:
Oversee control and disposition of non-conforming products, including buy-and-resale parts.
Assess, negotiate, and engage external contractors for manpower for sorting and rework at customer or hub locations.
Supervise sorting/rework activities at customer or hub locations.
Collaborate with manufacturing plants to optimize sorting processes and minimize costs, while preventing customer production line disruptions.
Corrective Actions and Reporting:
Prepare, review, and submit 8D reports to customers with corrective actions as required.
New Product Development:
Participate in Failure Mode and Effects Analysis (FMEA) for new products.
Quality System Development:
Develop and implement quality systems and procedures to effectively communicate and meet customer expectations and needs.
Defective Parts Management:
Coordinate with customers to facilitate the return of defective parts and ensure smooth processes.
Proactive Technical Support:
Respond to customer technical inquiries promptly and effectively to prevent dissatisfaction.