Mô tả công việc
Provide technical support to customers across Southeast Asia through online channels (video guidance, remote troubleshooting, online meetings, etc.).
Analyze and troubleshoot product‐related technical issues, delivering suitable solutions to meet customer needs.
Provide customer guidance on proper installation, operation, maintenance procedures, and troubleshooting of the product.
Prepare and produce technical training videos to support customers and service partners in understanding product installation, operation, maintenance, and troubleshooting.
Work closely with internal teams, including Production, Engineering, Quality, and Logistics, to resolve relevant matters.
Prepare and update technical documents, user guides, and training materials.
Monitor the status of service requests to ensure they are handled promptly and effectively.
Yêu cầu
Bachelor's degree in Mechanical Engineering, Electrical-Electronics Engineering, Mechatronics, or other related technical fields. Basic knowledge of electricity and electronics.
0-4 years of experience in technical service or after sales service.
Fresh graduates with strong technical backgrounds, basic knowledge of electricity and electronics, and good writing, basic photo and video editing skills are encouraged to apply.
Quyền lợi
Môi trường làm việc dân chủ, hiện đại, chuyên nghiệp, có cơ hội thăng tiến và ổn định lâu dài.
Được đóng BHXH, BHYT, BHTN theo quy định của nhà nước.
Được hưởng chế độ chăm sóc sức khỏe toàn diện.
Được hưởng các quyền lợi khác theo chính sách của công ty.
Lương thỏa thuận theo năng lực và kinh nghiệm.
Thông tin chung
Nơi làm việc
- Hồ Chí Minh
- 1. Hồ Chí Minh