L2 Support

VĂN PHÒNG ĐẠI DIỆN STYL SOLUTIONS PTE. LTD. TẠI TP. HCM

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 02/02/2025

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thoả thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

phần mềm root cause linux cloud

Mô tả công việc

Implementing all the processes and activities related to the L2 support for the company projects which can be supporting them to customers or partners, including but not limited to follow responsibilities:
Manage customers' infrastructure, systems, and applications.
Perform operational administration, maintenance, and issue resolution for systems and applications.
Troubleshoot and resolve incidents.
Analyze critical incidents, provide root cause analysis (RCA), and report findings.
Coordinate with internal and external teams to resolve issues promptly.
Respond to customer inquiries via phone, email, or online platforms.
Maintain and execute requests such as changes or service enhancements.
Set up, configure, and manage the ticketing system to ensure effective tracking and resolution of incidents, requests, and changes. Monitor ticket progress to ensure adherence to the project's Service Level Agreements (SLAs), and implement measures to meet or exceed SLA requirements.
Install, configure, and customize monitoring systems.
Respond to and resolve system issues reported by monitoring tools.
Provide proactive performance and system usage reports with preventive actions.
Development/setup of Automation job for Linux, Cloud platform.
All other operations and supporting activities as assigned by the supervisor.

Yêu cầu

Here at STYL Solutions, we encourage our employees to take initiative, propose ideas, and provide them with the opportunity to dive into multiple projects. We are looking for candidates who possess the following:
Proficiency in cloud platforms: AWS
Experience in working as an administrator Linux system.
Knowledge of scripting languages such as PowerShell, Bash, or Python.
Knowledge of source code management (Git)
Understand CI/CD and software application release workflows.
Knowledge in Infrastructure as Code tool: Terraform, Cloud Formation.
Experience with database technologies such as MySQL Server or Oracle.
Familiarity with ITIL or other IT service management frameworks.
Excellent problem-solving and analytical skills.
Strong written and verbal communication skills.
Ability to work independently and as part of a team in a fast-paced environment.
Willingness to learn and adapt to new technologies and processes.
Attention to precision and detail with commitment towards high quality deliveries.
Good written and oral communication in English (expected to communicate with English speaking counterparts)
Preferred qualifications:
Bachelor degree or equivalent in Computer Science, Engineering, Information Systems, or a related discipline
At least 3 years in Cloud Operations, Infrastructure Management, or IT Managed Services.
Strong foundation in Computer Science
Knowledge or hands-on experience with containerization using Docker, including creating, managing, and optimizing container images.
Understanding of microservices architecture and best practices for containerized applications.

Quyền lợi

STYL Solutions will give you the favorable conditions you need to tackle difficult problems and learn cutting-edge technologies:
An international working environment with friendly and passionate colleagues
Onsite opportunity to Japan, and Singapore for training and supporting customer
Meaningful work with experienced & strong technical veterans
Flat structure, simple processes & transparency
In addition to providing you with professional growth, STYL Solutions is also committed to taking care of our employees, personally. As a full-time employee, you are automatically enrolled in our benefits program, which includes:
Attractive compensation, regular assessments, and salary reviews
Annual bonus and performance bonus
19 paid days off per year
1 WFH day per week (-)
100% salary & full social insurance during the probation period
Premium health care insurance (PVI)
Free lunch, snacks, coffee, and tea
Special celebration on 8/3, 1/6, Xmas, Tet holiday...
Outing/team-building activities (trip, sport, dinner...)
(-) Only apply to full-time employees meeting work conscientiousness criteria and maintaining remote productivity.
Salary: Negotiation
Employment Type: Full-time
Important Note:
By submitting an application, or sending your CV to us:
a) you acknowledge that you have read, understood, and agreed to STYL's Candidate Privacy Notice (It can be easily found on our website), and consent to the collection, use, and/or disclosure of your personal data by us for the purposes set out in the Notice; and
(b) in the event that we have received your job application or personal data from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorized by you to disclose your personal data to us for the purposes set out in the the Notice.

Thông tin khác

Địa điểm làm việc
- Hồ Chí Minh: 25 - 27 Đường B4, Phường An Lợi Đông, TP. Thủ Đức, Quận 2
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:30 đến 17:30)

Thông tin chung

Thu nhập: Thoả thuận

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Hạn nộp: 02/02/2025

Giới thiệu công ty Xem trang công ty

STYL Giải pháp, đơn giản hóa công nghệ cho Phong cách sống của bạn. Được thành lập vào năm 2008, STYL đã phát triển từ một người mới thành lập từ 3 người sang hoạt động 50 người ngày hôm nay. STYL mở rộng Singapore, Việt Nam với các đại diện và các đối tác trên khắp Châu Á. Chúng tôi tin...

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