Laboratory Operational Specialist - Ha Noi - Abbott Core Diagnostics

ROLES & RESPONSIBILITIES
1. Summary:
Commercial professional that creates value for the assigned customer base through continuous improvement of the Laboratory's operations performance. With deep understanding of the customers' workflow, KPI, identifies opportunities to help both Abbott and the customer drive growth through new products, solutions additions, and organic growth.
2. Position Impact to Business:
The Laboratory operations specialist deepens and broadens Abbott's relationship with existing accounts and ensures value realization occurs. This role is fundamental for customer loyalty, brand reputation and sales goal achievement. The incumbent is instrumental in contract renewals and expanding Abbott's business in alignment with customer's goals and needs.
3. Key Success Factors
• Deep understanding of Laboratory processes, workflow, and objectives to align customer performance needs with sales opportunities.
• Assess customer operations and identify opportunities for operational/service improvement.
• Effectively support technical needs of the laboratory.
• Ensure instrument analytical turnaround time.
4. Reporting Line/Structure
• Position reports to Customer Experience Manager.
• Partners with Ambassador, Technical Application Service and Field Service Professionals to achieve business and customer objectives.