Laundry ManagerFour Points by Sheraton Ha Giang

JOB SUMMARY
Responsible for hotel laundry daily operations and services. Position directs and works with associates to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and associates satisfaction while maximizing the department financial performance.
CORE WORK ACTIVITIES
Managing Department Operations and Budgets
• Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Supervising and managing associates. Managing all day-to-day operations. Understanding associates positions well enough to perform duties in associates' absence.
• Communicating the importance of safety procedures, detailing procedure codes, ensuring associates understanding of safety codes, monitoring processes and procedures related to safety.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Ensures consistent workflow to minimize peaks and valleys in production.
• Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures.
• Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Orders cleaning supplies and uniforms within budget.
Leading Discipline Teams
• Ensuring and maintaining the productivity level of associates.
• Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encouraging and building mutual trust, respect, and cooperation among team members.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
Managing and Conducting Human Resources Activities
• Recruiting, interviewing, selecting, hiring, and promoting associates in the organization.
• Supervises associate levels to ensure that operational needs and financial objectives are met.
• Effectively schedules associates to business demands and tracks associates time and attendance.