Lễ Tân Khách Sạn - Guest Service AgentCông ty TNHH đầu tư và phát triển AK Việt Nam

Register guests and assigns rooms. Accommodates special requests whenever possible
Assists in pre-registration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
Process guest check-outs.
Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
Uses proper telephone etiquette.
Advise guest of any messages, mail, faxes, etc. received for them.
Attends department meetings.
Reports any unusual occurrences or requests Supervisor/ Manager.
Knows all safety and emergency procedures, Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.