Learning and Development Officer

Responsible for planning, coordinating and conducting training needs and training program for all hotel staff in order to enhance the quality of services of employees as well as to improve the performance efficiency of the Team.
Assist in identifying the training needs of the hotel.
Coordinate and track all training being carried out in the hotel on an on-going basis.
Preparing all training materials and documents for training class.
Coordinate for room arrangement, coffee break and ensure training room is ready before class starting.
Conduct Orientation, Brand Service Programs and other Soft Skills Programs.
Follow up Personal Training Competencies List and Employee Orientation Check List.
Update Training Attendance Records correctly which include Departmental Training (On The Job Training).
Design attractive training activity board and update regularly.
Support departmental trainers, and coordinate training delivered by department trainees.
Prepare Training Monthly Report to GM and HR Manager.
Proper filling Employee Development Journey file.
To assist Talent &Department in organizing Staff Activities and undertake other tasks as agreed with Training Manager
Conducting job evaluation surveys
Liaising with managers and interviewing employees at all levels to identify and assess training and development needs
Delivering and overseeing the training of individuals or groups of employees
Compiling and presenting information
Implementing, advising on and monitoring appraisal schemes
Supervising and monitoring progress made via training programmes or schemes
Ensuring employees receive statutory required training
Designing and assessing training programmes.