Learning Success Coordinator, Hanoi Campus

RMIT University
RMIT is a global university of technology, design and enterprise. Our mission is to help shape the world through research, innovation, teaching and engagement, and to create transformative experiences for our students, getting them ready for life and work. One of Australia's original educational institutions founded in 1887, RMIT University now has 82,000 students including 12,000 at postgraduate level.
The University enjoys an international reputation for excellence in professional and practical education, applied and innovative research, and engagement with the needs of industry and the cities in which we are located. With three campuses in Melbourne (Central Business District, Brunswick and Bundoora), two in Vietnam (Hanoi and Ho Chi Minh City) and a centre in Barcelona, Spain, RMIT is a truly global university. RMIT also offers programs through partners in Singapore, Hong Kong, mainland China, Indonesia, Sri Lanka, Belgium, Germany, Austria and The Netherlands, and enjoys research and industry partnerships on every continent.
RMIT prides itself on the strong industry links it has forged over its 129-year history. Collaboration with industry is integral to the University's leadership in applied research and education, and to the development of highly skilled, globally focused graduates. We are a 5-Star university under the QS Stars international evaluation system, and are 21st in the world among universities less than 50 years old (2015 QS Top 50 Under 50 index).
RMIT features among the world's top 200 institutions in 13 of the 30 subject areas in the 2015 QS subject rankings. We are among the world's top 100 universities in Art and Design; Architecture and the Built Environment; Engineering (Civil and Structural; Electrical and Electronic; and Mechanical, Aeronautical and Manufacturing); Computer Science; and Business and Management Studies. The University's research was ranked among the best in the world in the 2015 Excellence in Research for Australia evaluation. RMIT was rated "well above world standard" in 13 fields and "above world standard" in a further nine fields.
RMIT Vietnam
RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.
As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.
Degrees are awarded by RMIT University in Australia, allowing Vietnamese students to receive an overseas education without having to leave home. Given its international profile, RMIT Vietnam is also host to students from Australia and many other countries. All degree programs are recognised by the Vietnamese Ministry of Education and Training (MOET) and are subject to regulation by the Australian Tertiary Education Quality and Standards Agency. The academic programs span from vocational English through to undergraduate, post-graduate and Ph.D. programs. All teaching at RMIT Vietnam is in English.
Position Summary
Student Academic Success (SAS) provides learning support services that promote academic achievement across RMIT Vietnam programs. The Learning Success Coordinator is responsible for the delivery and coordination of academic learning support services to students at the Hanoi campus. The Coordinator will collaborate with Senior SAS staff in Saigon South to implement and oversee delivery of study support services, interventions and resources offered by SAS. These include: individual and small group learning advising sessions, academic and language skills workshops, peer-assisted learning programs (PAL), and systems to support At Risk and developmental students in pathway programs. The Coordinator provides a variety of academic skills development experiences to RMIT students and manages recruitment, daily operations and ongoing development of students in SAS Peer Assisted Learning programs in Hanoi. The position will require well-rounded skills in learning advising, project management, and collaborative learning approaches, as well as proven expertise in academic literacies, learning skills, and English language development. Working hours may be flexible depending on the allocation of staff across timetabling demands and students' availability.
Key Accountabilities
- Facilitate face-to-face advising to support development of academic literacies, English language and academic skills at RMIT Vietnam across programs and Centres. The Coordinator will adapt, contextualize, and deliver the activities based on program and student needs, and report on student feedback and effectiveness of these sessions to key stakeholders.
- Work with relevant staff (e.g. lecturers and Student Services) to support "At Risk" students with their academic, literacy, and language skills development. Accurately maintain systems related to tracking and reporting this support.
- Facilitate individualized study planning sessions with the aim of helping students to identify and plan for achievement of personal learning goals (esp. in the case of At Risk students).
- Coordinate with Senior SAS staff and academic staff to develop and deliver course-embedded learning support experiences to targeted student cohorts. These could be in the form of digital resources, in-person workshops, or consultations.
- Provide management, training, and ongoing development opportunities to students participating in Peer Assisted Learning programs at RMIT Hanoi.
- Manage systems critical to the ongoing operations, quality and evaluation of SAS services
- Actively promote SAS services to the RMIT student body. Contribute fully to ongoing communications efforts in coordination with SAS staff in Saigon campus.
- Provide feedback on student learning opportunities and challenges to SAS and academic teaching teams. Conduct research for recommending to key stakeholders improvements in assessment design, communication, and student learning outcomes.
- Participate in the ongoing monitoring and program evaluation of SAS study support services and initiatives. Accurately and consistently collect and report quantitative and qualitative data using established reporting systems. Contribute to the collation and analysis of this data and support the delivery of this analysis to key stakeholders.
- In conjunction with the Student Academic Success Manager and Senior team, participate in projects to further develop the resources and services of Student Academic Success.
- Actively engage with the teaching and learning community within RMIT Vietnam and beyond. Engagement will include contribution to online and social media content produced, as well as special events such as those for prospective or current students, and relevant internal and external conferences and symposiums.
- Other relevant duties as negotiated with Line Manager