Mô tả công việc
+ Manage a team of 10+ executive managing our 16 partners warehouse performance
+ Oversee the day-to-day operations of multiple order fulfillment centers, ensuring efficient and seamless order processing, inventory management, and timely order fulfillment.
+ Develop and implement strategic plans to optimize order fulfillment processes, improve operational efficiency, and enhance customer satisfaction.
+ Set goals, define key performance indicators (KPIs), and monitor performance metrics, especially during campaigns.
+ Maintain accurate inventory levels across multiple fulfillment centers and optimize fulfillment costs according to company objectives and key results (OKRs).
+ Ensure that all orders are accurately picked, packed, and shipped according to customer requirements and quality standards.
+ Evaluate, implement, and maintain order management systems, warehouse management systems (WMS), and other technology solutions to support efficient order fulfillment operations.
+ Explore automation and robotics solutions to improve productivity and reduce errors in fulfillment operations.
+ Collaborate with customer service teams to address order-related inquiries, resolve customer issues, and ensure a positive customer experience throughout the order fulfillment process.
+ Identify process bottlenecks, inefficiencies, and areas for improvement in order fulfillment operations.
+ Analyze data, gather feedback, and implement process enhancements or automation to streamline operations and reduce costs.
+ Ensure compliance with legal and regulatory requirements related to order fulfillment operations, including safety standards, data privacy, and product labeling.
+ Drive projects, innovations, and value-added service initiatives to improve efficiency, productivity, and meet company business goals.
+ Other tasks assigned by Line Manager.=
Yêu cầu
Education background requirements: Bachelor's degree in Supply chain management, Logistics, Business Administration, or a related field. A master's degree is a plus.
Experience/Industry requirements:
+ Proven experience in logistics operations management with at least 5-8 years' experience, preferably in the e-commerce industry or a similar fast-paced environment.
+ Strong knowledge of order fulfillment processes, inventory management, and warehouse operations.
+ Demonstrated ability to develop and implement strategic plans and drive operational improvements.
+ Experience with order management systems, warehouse management systems (WMS), and other relevant technology solutions
+ Excellent leadership and team management skills with at least 3-5 years in similar role, with the ability to motivate and develop a high-performing team.
+ Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
+ Effective communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders.
+ Project management experience, with the ability to lead and drive initiatives to completion.
+ Knowledge of compliance and safety regulations related to order fulfillment operations.
+ Results-oriented mindset with a focus on meeting business goals and delivering exceptional customer service.
+ Proactive and adaptable, with the ability to thrive in a fast-paced and dynamic environment.
Quyền lợi
Thưởng
Tet & performance-based bonus.
Chăm sóc sức khoẻ
Premium Health Insurance & full statutory insurance.
Nghỉ phép có lương
15 annual leave + 3 sick leave days.
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Thông tin khác
NGÀY ĐĂNG
26/03/2026
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Quản Lý Chuỗi Cung Ứng
KỸ NĂNG
Analytical Skills, Inventory Management, Logistics Management, OMS
LĨNH VỰC
Thương mại điện tử
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
5
QUỐC TỊCH
Không giới hạn
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Thông tin chung
Nơi làm việc
- 27B Nguyễn Đình Chiểu, P. Đa Kao, Quận 1, TP.HCM