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1. Scope of the Task
The role of the Loss Prevention Manager is to:
• Check store losses, including:
o Incorrect discounts
o Incorrect write-offs
o Bill cancellations
o Inventory discrepancies
• Detect theft and shrinkage (via store checks or CCTV)
• Check store processes, including:
o Cash handling
o Store opening & closing
o Inventory management
• Move between stores to perform scheduled and surprise checks
• Work with Store Managers / Area Managers to fix disciplinary issues at store
• Prepare & send weekly reports to management team
• Investigate, manage, and resolve theft and inventory shrinkage cases in accordance with company policies
• Train store staff on loss prevention awareness, incident handling, theft prevention and incident handling.
2. Focus of the Task
The Loss Prevention Officer focuses on:
• Store activities are carried out correctly
• Issues in stores are identified during checks
The LPO uses including: Store checks, CCTV, Store reports.
To check:
• Discounts and write-offs.
• Cash handling and reconciliation.
• Inventory discrepancies.
• Store procedures.
3. Reporting Lines and Authority
• Reports to:
Sales Manager.
• Works closely with: Area Managers & Store Managers.
• Has authority to:
o Perform store checks (scheduled and surprise).
o Ask for explanation and supporting documents.
o Point out issues and report to line manager.
4. Additional Tasks
Operation Checks (planned and surprise)
o Check the Discounts and write-offs/ Bill cancellations / Inventory discrepancies
o Check store opening and closing
Cash Control
o Check cash handling during shifts.
o Verify the shift closing and End-of-day cash reconciliation.
Mobility
• Travel across assigned areas:
o HCMC
o Dong Nai
o Binh Duong
5. Performance Measurement
The LPO is assessed by the Sales Manager based on:
• Stores visited per day.
• Shrinkage reduction (measured vs baseline).
• Tracking monthly results: cases found, loss reduction.